建行(港澳)手機應用程式

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I’ve used the app for quite a long time. Just found that the UX is terrible after update, probably the worst among other players in HK market: - the login keyboard is so strange, why changing my IOS keyboard to something different? Is that for enhanced security? - it takes me so long to just to view my transaction history: first I need to tap to view the balance, then I need to click a few clicks to view my transaction history for 6 months, a few more clicks for investment transactions. Shouldn't mobile banking provide convenience to the customers to perform simple and less risky transactions? What marking it more complicated than doing it via PC?

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Absolutely horrible UX. A CCB customer for over 8 years. The old app was not great but at least it was functional. This “upgrade” made things horribly worse! Additionally, it must be deleted and reinstalled just to use it. Yup! “Delete and reinstall the app” is the support I got when I called into CCB to ask a question about features not working in the app. Horrible user experience...

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Keyboard is weird. After login, take forever to click each account for the balance- don’t see a point to be click account one by one after login ( for security purpose after a successful login ?) Please be an user when you design the App, user friendly is a key.

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So unfortunate, can’t even see the detailed transactions history of credit cars spendings as before. It was way better before the newer version. This meant to be better and more convenient when updated but it’s not the same case with this bank’s app.

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It is bad to keep asking update to latest app, as the app size big and difficult to update without wifi. And the app will not function until we've finished the update, and this blocked the normal use of bank services.