IU Health Virtual Visits

It is 4 a.m. and I just woke up to prepare my lessons for the day and saw that IU has this virtual visit. As we are all overwhelmed and we think of this virus day and night and even in our dreams, I decided to test the app and plan for a virtual visit to ask about the corona virus symptoms. I entered all my information and it took me one minute to be connected with an amazing nurse. She was very patient and she answered all my questions and discussed my concerns. I told her that I am connected this early just because I am worried and I want to learn, her response was very kind and informative. I am so glad to be part of IU and so thankful for IU health to provide such service. I am sure with all precautions and help we will get over this time. We feel the responsibility of protecting ourselves, families, communities and the world. Stay safe everyone and thanks IU health .

It’s Memorial Day. Doctor office is so I decided to give this a try in the comfort of my own home in my Jammie’s. That alone is a bonus because I really don’t want to sit in a doctors office. I filled out all the questions, gave detailed info and pics. Had a face to face visit. It’s similar to Face Time. Got my scripts sent to the pharmacy and I am one very happy camper 😂. I did wait about 40 minutes which isn’t bad at all considering it’s a Holiday and most Doctors are closed today. Definitely was much quicker than a drive and sitting in a waiting room with a host of germs I don’t want😂. Try it, you will love it!

The first time I used the app, I was unable to do video connection but was able to talk with RN over phone. She was kind, knowledgeable, answered all questions and guided me through what was to happen next. Today, Emily was amazing! We were able to do web visit. She was patient, supportive and again guided me through the next steps. Both times my anxiety was put to rest by the nurses conducting the virtual visits. I am proud to say I work with RN’s who show such compassionate care to their team members during this COVID19 crisis!

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I have had to use this Virtual service twice now. As per the advice of my cardiologist’s nurse I set up the app a few days before the appt. on the day of the appt when logging in I had to change my password. Just one day after downloading and sitting up the app I had to change my password ???? Not Good. Now 2 weeks later and I had an appt with my Primary Dr and before I could get connected I had to download new changes made to the app, and after the download the stupid system made me change my password again. Enough Is Enough with changing the password!!!!!!!!! If I have to use the Virtual Visit app again and it makes me change my password I will not do it and I Will Don’t Use This App Ever Again!!!!!!!!!!!!!!!!!

Appreciated the ease of use and intro video. Excellent service from provider - Thank you, IU Health for creating an app that allows us to do screening without having to go in to an office! Only downside is not knowing 1) if you can leave the “waiting room” to use your phone for other purposes while waiting (maybe a note to users about that would be helpful), and 2) knowing when the camera and mic would be accessed - assumed when the appt began, but a note on how that would work would’ve been helpful.