Invoice2go: Easy Invoice Maker

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The app is simple enough to setup and use. It does the job that a one person shop needs it to do. However I think it’s ridiculous that you can’t turn off credit/debit and digital payments without buying the annual membership. This seems backwards, as in the membership should provide that option not just allow you to turn it off. The problem with the feature being turned on by default is that customers try and pay digitally only for me to have to refund the payment and ask them for a check. I also have my own way of accepting credit card payments that doesn’t force me to pay annually for something I only need less than a handful of times in a year. From my perspective this creates a situation that not only makes you buy an annual subscription to turn off a feature that isn’t necessary for small shops but allowing credit card payments causes the business to charge credit card fees. The option to pay via card or digitally should be opt in not opt out. The developer should change this and consider a more compelling reason to hold people over a barrel in order to get them to subscribe. At the very least consider a per use fee when someone wants to pay digitally and the business wants to accept the digital payment. Currently searching for another app alternative.

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I hate that I only have the energy to write a review when this software is having issues but here it is. I started my construction business in 2011 and have used this app since day one. It’s been great for me and I’ve turned many other contractors on to it. The interface used to be simple and easy to use. I understand that companies must evolve and grow with demand but it would have been better to leave well enough alone. There is nothing more frustrating than spending an hour on an invoice or estimate only to have it randomly deleted or zeroed out after saving. Server/cloud issues are becoming more normal than not. I’m furious and don’t know how to move forward now that I’m invested into it. This has been going on for months and a couple updates. I’ve remained patient as these issues are expected with iOS updates and whatnot. A day or two is acceptable but not this amount of time. Update. Developer responds- we don’t know of this. Yet I’ve emailed for the last couple months and the response I get is “sorry. This is a known issue. We are working to fix”. Your public p.r response does not match private response. Sorry but This is only a slap in the face to an already poor situation.

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Invoice2go was a great program many years ago. then they did the big update, causing many headaches. Then the keep doing “updates” that change functionality but not for the better. If they just left it alone, it would have been good. And they also keep jacking the price up. It is now costing more than ever, with less and less usable features. Edit 4-30: I read your response and at this point it does no good. You guys are quick to answer negative reviews but not quick to solve problems. Talking to support does no good. I have emailed support 3-4 times about issues that effect the usability and functionality of your product. These problems were non-existent before the update. The response I have gotten from support basically tells me that they dont see it as a problem. In the end, I will be phasing out my business on this program and going to use a different program. Invoice2go was a great app. That all changed with every update where it gradually got worse and worse. Literally every update makes this app more of a headache for me to use. It was so easy to use before the “updates”. Why complicate simplicity?? Edit 9-3: I have been a user of I2go for a few years now and they keep jacking the price up. It’s now gotten to the point where they know I need the service and keep charging us more and more money. It’s time to cut the cord with these guys and use somebody else.

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We’ve been using Invoice2Go for many years. And with the more recent updates it’s become more and more annoying. I have had invoices I’ve started or even completed with totals either fully or partially disappear, which is wonderful when the boss is asking why I haven’t done the billing when in fact I did! If my cell signal is slightly weak, and try to create an invoice it can’t seem to number the next bill sequentially. Leaving me to look up the last bill and enter a invoice number manually. And if I create the following invoice even with good internet connection, the app creates the new following invoice with the same number as the one I had to manually enter!! And with more recent updates, no matter how many times I turn off the optional payment methods ( credit cards or PayPal ) they get magically turned back on!!! I have customers then saying they would like to pay with credit, and I tell them we don’t accept it. They show me that their bill says we do! Jesus you can’t even know how much heart ache this software is causing me! Do yourself a huge favor and look elsewhere for invoicing software.

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Have been using app for years. Paid a premium to get a great invoicing program for my small construction business for many years now. Have recommended in past for several friends because it’s ease of use . Over the years they have added self-serving features to make them more money like taking credit card payments and offering YOUR clients financing that does not benefit you and make you look like you gouging YOUR own client. Although these features can be turned off, They mysteriously get turned back on during updates. Happened to me and a client mistakenly paid a 3k invoice by credit card and now I’m stuck waiting 5-10 days to get paid. 3% credit card fees plus transaction charge, plus 5-10 days waiting period to get my money all from an app I PAY to use $100 a year ! If you like to see your money you work hard to earn. Don’t bother with them. Wolf in sheep clothing. Tried to call to see if they could fix issue. Good luck finding a number to call. Lots of help topics that steer you as far way from even finding where to contact them. May be easier to fly to Palo Alto to personally knock some sense into them.