Intercom Conversations

Very minimal as far as features that are supported in the Web version. It works in a pinch, if you’re in a hurry and need to reply to a message, but it’s honestly not very useful for anything else. And even that is weak — there is no way to create a hyperlink in a reply, I have to type out my app’s URL each time. Very frustrating.

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I won’t go into crazy details about every little item that needs tending to... generally speaking, the app helps respond to customers via mobile, which is extremely helpful. However, when you’re paying $$$ hundreds or thousands per month — it would be nice to have some pretty standard items properly working. Main wishes for improvement are: -Reduce message received latency As of now, it’s not “instant” and can take a few seconds or longer to show up on phone when it’s already showing on webapp -Allow saved replies inserting / editing It’s completely ridiculous that you can’t edit a saved reply and add/insert personal touches or extra details. When you use a saved reply from mobile, if you want to edit the message — you have to sift through HTML formatted nonsense. -Improve reliability App is sometimes buggy, doesn’t refresh up-to-date info, needs force closing, etc. -Modify qualification settings / editable fields If I’m talking to a customer and they ask me to update their email, company name, name or any other qualification detail — I am unable to make the change via mobile. I have to get on the app. Pretty sucky. Overall once these are addressed, I’d be happy to change my review since we love intercom. Best

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Sigh. I really like Intercom as a product but they really did a poor job on this app. It’s so bad I don’t even think they should’ve released it at all. They should’ve just improved the web experience for iOS devices if they had to choose that vs releasing this horrible app. Where do I begin? Sigh: - cannot add tags to conversations - cannot use any of the integrations you have configured - no keyboard shortcuts AT ALL for external keyboards (WHAT?!!!!) - cannot select just the text you want to copy & paste but instead have to select the entire body of a conversation forcing you to paste it somewhere else and copy again just want you want All in all it becomes a waste of time to use. And they haven’t optimized the web for iOS devices either but as painful as THAT is, it’s still better than this iPad app.

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This app has real potential, but has a bug where it keeps changing the filter from “Me” back to “All” messages every time I tap a notification. Every. single. Time. As in every message for everyone on my team. Support said thanks for letting us know but that it won’t be fixed any time soon. I guess that explains the low average rating. A shame as the actual intercom service is top notch.

I would like to have a option to save reply in the app. Now it is only available in desktop. Thanks for the amazing customer support always 😊