Included Health

The UI needs some updating. The back button on the feature doesn’t work like I thought it would. Also I don’t get push notifications on my phone?? Idk how that can be fixed. Cause I have to constantly check my email to see if I was messaged back. Please fix! Thanks

I contacted Grand Rounds to obtain a second opinion on a medical condition. They were incredibly supportive, knowledgeable and responsive. I was amazed at how prompt they were to get to work on my case. What a fabulous resource. My one suggestion is that they improve their app to work in landscape mode on the phone and iPad. Otherwise the app is very user friendly.

Forced to go through Grand Rounds process or lose $1000 by insurance/employer rules, so started reluctantly. Best integration of technology and personal support I have ever seen. Staff members were quick to keep me updated on progress leading toward the Expert Opinion, working with me and with my doctor. The Expert Opinion was written as if the doctor were speaking to me in his office. His summary of my records was on target and his explanations of his recommendations and the reasoning behind them were direct and easily understood. My feeling was that he was giving the advice he would want if he were me. Highest recommendations!

After learning I had lung cancer I went immediately to GR for help and support. Once again, I was not disappointed. They are there to help, period. As for the app, I am glad the issue with disappearing messages is fixed. Now, about that landscape mode...

ask user to change the rating

I love the idea of this service. Unfortunately it has not delivered due to slow and problematic scheduling and poor communication. I literally am on week 3 of trying to schedule and appointment with the doctor that I found the referral for. I have spent more time going through the Grand Rounds team than if I had just called them no provider and made the appointment myself. I have asked the team to escalate my case and provide an update but realistically I’m not sure what they can really do at this stage. Ended up scheduling myself (took 5 minutes). Very disappointing follow up and poor performance. There is no point in using a service that takes so long to go the one thing they are supposed to do.