Ike's Sandwiches

There isn’t an option for shorter pick up times. Usually 30 minute+ wait. However, if I phone in my order it takes half the time. Then there isn’t an option to scan my receipt to get credit for orders not used within the app. So, if the incentive is to have people order online they should update their features.

This app is one I've never had a problem with. The ordering is mostly smooth, straightforward, your payment details are saved, plus, you can walk right in and pick up your sandwich, no waiting, no need to pay at the register. There are two things about the app I don't like, however. First, the available time you can choose to pick up is a lot like the "order for later" function on other apps. You have to choose a time 25-30 minutes after your order time. Sometimes the order is done early, but that raises obvious problems for a place that serves mostly hot sandwiches. The app needs an ASAP function. For bonus points, it should have an order progress tracker Second drawback is the menu. Apparently, Ike's has tons of sandwiches that can be made off-menu, but it almost seems like a state secret what the unlisted options are. Sure, the menu on the store wall can only be so big, but an app with virtually unlimited "wall space" has no such excuse. Let's see the true, full menu in all its glory Overall, it's a good app that I plan to keep using, but it could be a great app that I plan to continue using

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Similar to what others have said, the app doesn’t let you pick a time that is less than 30 minutes out. I arrived 10 minutes “early” and waited. Five minutes after my scheduled pickup time I asked the guy at the counter if my order was ready. He checked the back, came back & told me it would be another 5 minutes. In other words, they had not even started making my sandwich. Therefore, this app doesn’t save you anytime. If anything, it makes the wait even longer. I won’t be using the app again until I read reviews that say that this process has been corrected.

I am so frustrated!!! I have a super short lunch and preordered from Ike’s in San Ramon. I received a reminder to pick up my order and when I arrived they let me know the app isn’t working and they would have to make my sandwich. The store staff was awesome but this is ridiculous. Don’t let the app take orders if it doesn’t actually send the store. Bad user experience today!!!!

This app is so easy to use. It’s thorough and has all the options that food delivery apps don’t. And the food?! As an Arab-American I love the Halal Chicken. I live with vegan/vegetarians and they love the options. Sauces, sides and meats/veggies are just the best! Always fresh and always the highest quality. Will never order a sub from anywhere else! Please try them!