Idaho Statesman News

Our paper route delivery guy quit and so we went paperless, using the app and website. The Website works better on a desktop. For a tablet using the app, it is a bit unstable, the e-version paper that looks the same as the printed copy constantly switches views and formats, requiring lots of going back to find your place. However, there is more available news using the app and website than the printed paper and the news is somewhat fresher as the paper’s deadline is early in the evening due to the printers being in Twin Falls. Consequently, much of the printed news is over a day old when you get it.

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Whoever put this app and layout together needs to use the KISS principle in a redo. This app is way too cute and complex for its own good. First, it is very non intuitive. Layout is confusing, side bar is a hinderance combined with the top little calendar/pull down menu and it is not easy to go from page to page. Next, Why bother with the EXTRA section after the ads et al which is an expanded redundancy of the first pages. Maybe a better way would be to have all the local news in the front page and initial section and put the national and other news in the EXTRA section. Second, clarity of text is bad in several areas. Too often pages or sections show up blurred and never clear themselves up. I don’t experience this on any other app so have to presume it is based in this app. Lastly, current news that is not 2 to 3 days old would be an asset. I keep having to look at Google news for current local and national news stories than reading this paper online or otherwise. You should think about how to keep the Digital edition active with current stories and save the old stuff for the print option. Otherwise, this paper and app are quickly becoming non relevant in today’s news world. In the competitive media world you better get current quick or resort to becoming an archive facility for old news!!!

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I want to like this app, and the design itself is great. However, I want to scream every time I open it--nearly every headline is written like cheap clickbait; as if a 21st century reader can't be bothered to actually be interested in a story if the words "find out why" aren't in the headline. I'm *on the app* to find out why. It's insulting and obnoxious and, frankly, I want to actually know what the story is about before I bother clicking over. Moreover, those kinds of headlines are generally used on stories online that are phishing for clicks to steal data...is that the way the Statesman really wants to portray itself? I'm not impressed. I'm finding another way to read local news.

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Our printed subscription does not arrive until late morning so we rely on the E edition to start our day and also when we travel. For many months before the end of last October it was very easy to retrieve the e edition, then an updated electronic subscription was launch along with an increase in price for the Publication. It was absolutely frustrating trying to read Blurry text and live advertisements would hijack the screen. We have sent dozen emails to customer service department and have not received not one response. Called technical support but they will not resolve the issue. It appears the Idaho Statesman just want the money and do not care about their customers.

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I was a print subscriber for years till it got to expensive. I switched to the e edition plus paper on Sundays. The e edition came via an email with a link that opened the paper that looked like a printed version. It was easy to read then you started changing the way it would appear (I read it on an IPad). Expand then shrink, expand then shrink to be able to read it. Now, I can’t get to the e edition from the email. The app edition is confusing, repeats stories, some weeks and months old and hard to find the articles I’m interested in (and I couldn’t find the funnies). I hope the new editor reads the comments and can fix the mess you have right now