I Prefer

The hotel selection is great within the Iprefer realm that I’ve stayed at. The technology, not so much. The site often takes forever to cycle through to each pages. Doesn’t keep you consistently logged in through the process so you have to log in several times. When you try to book through iPrefer be sure that it doesn’t redirect you to the hotels main page. Customer service through iPrefer is helpful. Hotel staff at NOMO are not. Called twice and got hung up on. The customer service at iPrefer could not get through to them either.

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I stay with Preferred close to once a month for a week at a time. Every time upon check in, I’ve asked them to confirm that my iPrefer account is listed on my reservation. Every time it’s been confirmed, only to find out that it was in fact not. After following up with customer service, I was told that it was not possible to add my previous stats to my profile and that I should start confirming my account upon check-in. I’ve had this circular discussion over 5 times in 2019. I’m most likely going to stop staying with them.

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App shows many properties, but does not show my past or future stays. Does not show my past activity or the details of my points accumulation. Also does not give me info about different tiers of membership status, how to reach them or what I earn as a result. Booking functionality seems to be ok, but I can’t use this app to do anything with my points - assuming there’s something that can be done with them ...

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This app is down majority of the time when I go to use it for days at a time! It also does not show your history of points within the app. Would also like the option to add to Apple Wallet like all of the other apps.

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Stay away from iprefer! I am a business professional and never had to write reviews until this service. I did not get the points for my two stays. I then tried by email and by phone and still have not received my points. I would not recommend!!!!!