Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
1.5
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Hydro Ottawa’s app works as a personal energy advisor by providing residential customers with relevant, timely and personal insights related to their electricity account including electricity usage and power outage information. The appliance specific electricity usage profiles allow residential customers to begin to understand where, when and how much electricity they are using and how they can better manage their consumption. Comparisons to similar homes in the neighbourhood provide residential customers with a benchmark for behavioural change. Hydro Ottawa is an electricity distribution company that safely and reliably delivers electricity to more than 328,000 customers in the City of Ottawa and the Village of Casselman. The essence of Hydro Ottawa’s business strategy is to put the customer at the centre of everything we do, and that starts with understanding what’s important to our customers in an evolving energy landscape. We strive to create a more effortless and engaging customer experience, and to provide a broad range of services to help our customers manage their energy consumption and costs.
