Hy‑Vee - Legacy

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I just did an update to the app, which was already slow to add items to the shopping list. Now that it “has wings” the app is painfully slow. In fact, when I try to add an item to the list, the little window where I type the item and choose the department refuses to close when the item is added to the shopping list. So I wait and wait and wait...and sometimes the item has been added, sometimes not. So I try again. Only to find the item has been added to my list 2 or 3 times. I like the idea of the app since, when it works, the list helps me locate things in my store by telling me (usually) what aisle it’s in and so forth. But if it’s going to take an hour to set up a short grocery list, it’s not helping.

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Overall I like this store app & use it weekly. There are 2 problems I run into. 1) I email the list to myself & reference it when I don’t find the price in the store matching the price shown in app. Today I wasted 20 minutes trying to find the correct size of cereal on sale for $1.99. Eventually, after getting charged a dollar more for the cereal, I learned the sale price didn’t start until later in the week. It’s impossible to be aware of this when relying on the app’s emailed list as no dates are specified. 2) Another problem with the emailed list is that it doesn’t specify size. Fro example Lays chips are on sale for $2.00, but I cant tell if it’s the 8 oz, 10 oz, etc. The customer service rep implied that there’s no reason to use the app except to get the coupons, but I’m guessing that’s not what Hy-Vee would encourage as the preferred response.

I like how easy this is to use. It uses voice recognition to find items in my store. Very cool. It has my account information and fuel saver balance readily available. I like that. I like that it shows me coupons and specials. And everything focused on my store. One thing I would REALLY like is a barcode scanner with this. I was shopping yesterday while the fuel saver promotion was going on and I had to buy $50 worth of groceries to get the perk. I had to manually punch each item into my calculator app because the HyVee app won’t do that. A scanner would make it so easy to know exactly how much I am spending.

This app provides quick access to your shopping list and Fuel Saver information. As well, it alerts you to sales and coupons. I find it helpful, especially as it replaces the need to write down a shopping list before going to the store. I suggest the following improvements to make it better: 1) Under the “Lists” section, some details for the store items are incorrect, so allow for manual corrections with the “Edit” swipe, and 2) allow the shopper’s list items to be sortable so that related items can be easily grouped together.

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The recently updated app won’t even open. Last month a coupon available on the app but didn’t realize I needed to have the app coupon scanned. I used my Fuel Saver + Perks card but that wasn’t enough. I was Home reviewing my receipt and realized the issue. I feel sorry for older customers who don’t have smart phones that are Perks card holders. Nothing like confusion... I’m not sure why the app and Perks card can’t be tied together and offer customers the same benefits with either option. I get confused. Other grocery stores offer to swipe the rewards card and all the coupons are pre-loaded and no need to screw with the coupon or apps. Can you tell I’m frustrated? This wasn’t the first time I had to go back and pick up my refund because the coupon was missed at the checkout.