HungerStation

i have about 109 restaurant nearby and every time i try to order its always the same 17 ish restaurants that are open? Also, I don’t understand why the very very close restaurants cost this much delivery fee? most the time the drivers are already close to the address and im just few turns away so it seems unfair to pay 19 for it but also pay 19 for much much further restaurants¿ I love this app and there have been many improvements throughout the years but there are also very little irritating things that make the experience drops down to 0

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I used to order from an ice cream shop frequently and they always delivered, but recently, whenever I search for the store’s name, it tells me that no stores match my selection. This is a blatant lie because when I use a different address and search for the same store, I find it and can order from it. There is no reason, as far as I know, to remove restaurants and shops from my selection because of my location. If the excuse for removing a store is that said store is too far away, then that excuse makes no sense, because i have ordered multiple times from that store and they delivered every time with no trouble. So why is it now that they decided that it was too far? Even if it was too far, why should that be a concern? All the store has to do is to take my order and prepare it. The driver then takes the order and delivers it to my location. Not a single one of these processes should be concerned with my location. The drivers, from what I know about this app, don’t work for the stores I order from. They simply deliver my order. They also have to first accept my order before delivering it, which means that they accept the distance they have to drive to deliver the order. So why does the app remove certain stores from my selection? The only excuse I could think of was the distance, and it’s already a weak excuse. If there are any other reasons, I would probably understand, but currently, I can’t think of any acceptable reasons.

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I have spent thousands of riyals on hungerstation through many orders, and I can verify that this “service” is overpriced and unprofessional. I placed an order and paid online with my Mada card. I received a double order from two separate drivers, one of which was requesting cash. This was clearly due to a glitch in the app. The cash driver informed me that he had paid from his pocket and so I felt inclined to pay him (assuming hungerstation would resolve the issue with me). After many disruptive calls they informed me that they would raise this issue to higher management, but they never did. Weeks later I checked the ticket and it said “solved”, and so I raised the issue again informing them that it was not solved. They said they can do nothing since I paid the driver. Hungerstation has a reputation for poor treatment of drivers, vendors, and evidently customers. I recommend this app to no one.

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I’ve tried some apps for food delivery, and this app is the poorest one ever. I tried to order food from different places to be sure that the app is ok, but unfortunately it was not. One order delayed 40 min after the promised time, when anther order was not correct. I did write a ticket in both times. The first time they promised to give a specific amount of money in my wallet, and they didn’t. In the second time, they didn’t even reply to my ticket, and it’s still open from three days ago. Don’t waste your time and money with HungerStation. Believe me you will regret it. Try better apps for food delivery. كانت من اسوء التجارب في برامج التوصيل. حاول اطلب اكثر من مره حتى اتأكد انه الغلط والتأخير كان بسبب ظرف عرضي لكن اتوقع انه شي طبيعي مع هنقرستيشن، والمشكله انه مافيه مصداقيه في خدمة العملاء. وعدوا بمبلغ اضافي للمحفظه بسبب تأخير في التوصيل لاكثر من ٤٠ دقيقة بعد الوقت المحدد اللي كان ٦٠ دقيقه، وانتظرت كم يوم وحتى الان ما اضافوا المبلغ اللي وعدوني وبعدها صارت مشكله في احد الطلبات ووصلني طلب مختلف والى الان التذكره مفتوحه حتى ما احد رد علي والكلام هذا من ثلاث ايام. والله ما انصح في هذا البرنامج ابداً. فيه خيارات اخرى افضل بكثير من حيث سرعة التوصيل، اسعار التوصيل، تعدد المطاعم المقترحه، و اهم شي الاستجابه للعملاء.

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This app is terrible. I made an order and paid and the order was made by the restaurant. However the driver had put that he delivered the order without even bringing it. Thereafter it took me an hour to contact them in which they said that they were ‘sorry’ and promised me a refund. Guess what NO REFUND. At the time they told me try again in a few minutes and I did. However, after confirming my purchase and the transaction being made, the order said that it could not be processed. Now they have managed not given me any of my money back and the food has not been delivered. To be blunt, DO NOT USE HUNGERSTATION. They will rob you of your money and leave you without any food.