HSBC CI & IoM

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I’m updating my review because the app is even worse than I first realised. The developers should be appalled at their effort - this is a lazy, abysmally put together app which took far too long to make. The fact that they didn’t even notice the update link took you to HSBC Canada really does summarise the effort put in to it. My first issue is how boring the design is - grey and dull. Secondly the transactions list is not separated with date headers, just one long continuous line of transactions which is incredibly hard to read. Thirdly, despite specifically being told we would be able to setup new payees this has not been implemented. If this is due to local laws we could at least be told; if not I assume they just couldn’t be bothered. There is also no quick balance presumably again because they couldn’t be asked to put it in. With the news that the old app will stop working I will be considering closing my account - you cannot provide such a poor service to customers just because they don’t live on the mainland. Sort it out, do your job properly and provide an acceptable product for us to use.

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I’m updating my review to say that this app does not show a running total balance, only a balance right now. This makes it impossible to track you balance over time when you are only able to see deposits and withdrawals. Why is it like this? Surely this column was missed and can be added easily? Irritating that I have no choice other than to use this app now and I just can’t manage my accounts when I have no idea what the balance was yesterday or last week without having to use a calculator and no one has time for that! I was all set to swap to this app. Set it up in seconds and seemed fine til i checked my payee list which is big on the previous app and it had brought one payee across and that’s it. That’s sealed it for me. I won’t be using this app. It took me years to build up my payee list and it’s so easy now it’s all there. I’m not going through that again unless I absolutely have to. Sorry. No reason why these can’t be transferred across.

Much prefer the minimalist feel of this app compared to the old generic app that tried to do too many things and ended up being cluttered and fussy. For me a mobile banking app is for checking balances and recent transactions, and for making immediate payments simply and that’s what this app does. Unfortunately the automated transfer of security details from the old app just didn’t work for me. I think there’s a bug. It just took me to the old app and left me there with no further instruction. Had to call internet banking helpline who told me to delete the old app first (contrary to the instructions on my advisory email) so that they could activate the new app and I could re-enter my security details. So didn’t work s as it should have done and so not as straight forward as it could have been but it did work fine thereafter.

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DON’T SWAP! Stick with old app. I have just been on the phone and no, they can’t help with swapping back. So I have asked them to send me a new physical Secure Key. Once that arrives I will delete this app and just go back to using that and Desktop Banking. No Fast Balance which I used all the time Pointless app bland app with no new features. More clicks needed to view stuff than before. Still no Access to create and send ‘Secure Message’ or create a new Payee. Cannot see Credit Card Next payment due amount. No option to transfer back to the old app. I tried to re activate the old one multiple times, but no, would not go back Have tried phone support to re activate the old app but no, they can’t help. THIS IS A DOWNGRADE ! AVOID Edit, yes you can go back, as long as you get to speak to correct people in UK call centre. Lady I spoke with in overseas Call Centre said not possible, but second call when I got through to British chap in UK Call Centre got rid of this new app and got the old one back Edit two Shows the developer did not even read my initial review carefully enough. Very easy to migrate TOO, the issue was it was so poor I wanted to Migrate BACK to the UK one As others said, if they do force us over to the new app, then it is a very good reason to find a new bank I have just opened a Starling Account as a precaution

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Lots of people have been complaining that they can’t add new payees - which is a basic feature of a banking app. However a worse point to note is that you can’t select the full list of your existing payees. Only 6 are showing up for me, one of which isn’t the payee that I want. But even worse than this, is that I can’t simply pay my hsbc credit card with funds from my hsbc account with a single ‘pay credit card’ button. I have to leave the app to setup my credit card as a company payee in the website (which isn’t mobile friendly) before I can pay online. Even then it’s listed as the credit card number, and my balances aren’t shown on the payee section so sometimes it’s a back and forth with remembering the exact amount that I need to pay for the statement. Lousy app. No thought. Missing features. Bad Experience. No consideration.