Home Branch Mobile

ask user to change the rating

This is a very useful app, allowing me to do a lot of my banking (depositing, transferring, bill paying) on the go. Thank you, TFCU, for providing this tool for members. HOWEVER, it requires entirely too many taps/clicks to do some of these functions. For instance, to pay a bill I have to tap the screen no less than 15 times. This needs to be stream-lined. For a specific example, after I tap the “Send Money” button I should immediately see the list of contacts. There’s no reason to have an intermediate screen with only the words “select contact”. If there’s not another option, this doesn’t need to be an intermediate step. Similarly, when entering the amount, instead of a “done” button there should be a next step button to take you to the date. I could cut out at least three steps

Update: I had forgotten I left this review. But, after getting the login situation worked out (strangely, the app had different password requirements than the online account), I’ve been using this app regularly, and it’s been very useful. I have a minor complaint about the check deposit (which I’d send directly, but the app support link is broken): when taking the photos, once you turn on the flash, I wish it would stay on until the transaction is complete. Bare minimum, it has to be turned on twice, more if the pics don’t work the first time. Just seems if a user needs the flash for one side to get an adequate photo, they probably haven’t changed locations in between and will need it for the second as well. Other than that one small annoyance, the app has provided me the convenience I need. Worthless. Received logon error multiple times--ultimately locked me out of my online acct entirely. Contacted bank who said app is not recognizing password so I should just change it, even though the password is clearly correct. No other way to resolve. App is supposed to make access more convenient, not force customer into changing their access.

ask user to change the rating

The new bill pay system is terrible. Takes FOREVER to send paper checks and they don't remove the funds right away like they used to. You have to wait for the check to be cashed. That's not an app issue though. The BIGGEST flaw that I've found is that when making a credit card payment the default is pay balance. So if you do not click a bullet point and hit submit you end up paying your entire credit card balance. The app should either give a warning when not selecting a bullet point or default to something like minimum payment, which actually isn't even an option.

The app is good however I have multiple accounts and really need the ability to view all of them under one login. It could be a simple fix by adding an option to add another personal account la to a users login....this would be fantastic. As of right now I have to have separate user names and password just to see what’s going on in each account and with that Face ID does not work for each account (only one) grrrr!!! This takes up so much of my time it’s not even funny. I have been researching other banks and some have this option and switching would make my life easier but I love TFCU and would love to see this added to the app.

ask user to change the rating

It gives me security questions and after I answer them all and name my image, it says that my nickname and password can't match (which they don't) and it will not let me past that screen. It's very frustrating because I used to be able to rely on the app so much but it hasn't worked for the past few months. I called and asked customer service and they told me to delete the app and download it again and that should reset it, but it continued to do the same thing. This problem was solved for a few months and the same problem has reoccurred. This is very frustrating because I am unable to check my bank account, which is obviously a necessity.