HK Alexa Setup

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I bought this today for our store and while waiting for it to setup I read the reviews here. Let me tell you...they aren’t wrong. Got the app and then it connected immediately to the speaker, setup wireless, found update... won’t restart. Waited almost 15 minutes (not my internet because i ended up downloading another game while I waited) and nothing. I restarted the speaker and it wasn’t recognized by my phone. Entered startup again...it connected to the speaker but now it says my internet is down. Powered down again and now my phone couldn’t find the device. So now I am sitting here 30 minutes before people are coming to see the store for the first time and I don’t have music. Good job HK

So I got the speakers today from my sprint store. I really enjoyed the sound. However. Following the application instructions is simple however, once it tells me the Internet is connected and the speakers have been paired it gives me a connection failure even though I see it connected. And for some reason the volume keeps getting louder and softer. How can I get help.

This is an edit to my original review. It looks like the folks at Harmon Kardon / Alexa read the reviews (which I originally gave them one star for and now five), and fixed the problem with other reviewers connecting their Harmon Kardon Astra speaker. They actually provided more in depth instructions in how to connect the Astra to Wi-Fi. Finally. Thank you.

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The sound of this speaker is great but if you are buying it for the Alexa connection that it has look somewhere else. It will not connect to any other smart devices in the house. Meaning you are getting a lesser version of Alexa. This needs to be fixed before I would consider giving it a better review. Wouldn’t recommend purchase.

Bought the HK Allure from Prime Day. Easy connection with newest update version of the app. However, it is just a simple app that you only use it for turning the light on/off. An EQ function or others are highly recommended to improve.