HiSmart Air

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I wish I could rate with negative stars. Just had this 70pt dehumidifier installed in my crawlspace and after many failed attempts to connect with the device, reboots of my router, resets of my phone, reinstall of this app.....I now cannot get the device to come back up in my WiFi networks. The entire selling point on this was the “smart” feature. I NEED to be able to connect with it or someone will be required to constantly go down to check on it. I’m calling the company who used this brand, I’m telling them of the issues. These units are not cheap ... and for the price paid, every feature should work. We purchase an expensive unit to be met with a ONE STAR/ NON FUNCTIONING APP! Very disappointed. Come on developers! Can’t you fix these flaws in the app? If not, Hisense needs to pull “smart” from their products & in their ads because they DO NOT work.

Signing up is straight forward. But pairing up the devices is another story. The AC should be off, not on. Just so you’re not messing with the logic. They don’t tell you how fast or slow to press the swing button on the remote (just says 6 times). Lesson learned: press them slowly so you hear a beep after every time. They don’t tell you that the app will work its magic in the background after you’ve selected the device. So until you see the Wifi icon on the phone saying that you’re connected to the device, don’t move. An Apple splash screen will let you know that you’re ready to continue. You need to have the 2.4GHz connection broadcast. It will not register the 5GHz network, and if you hide the SSID you can’t type it in. Oh and the network scanning fails a LOT! It took me over 5 tries before it detected the networks. Finally put in the password and you’re in. But you only have about 5 minutes to the whole process before the AC times out and shuts off, leading you to restart the whole thing all over. The interface seems a bit antiquated. Haven’t played around with it but not too impressed. 3 stars due to the uninspiring interface and tedious process to pair up devices.

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Stay away from this company’s WiFi products. Login does not work in the app. You can’t pair your device to WiFi without an online account. There is no technical reason for this, especially if you are unable to run an online service. I can tap forgot password and reset it 5 times but no luck being able to login with those credentials. It is not professional to ask users to contact support on Facebook.

It didnt want to connect to my Wi-Fi first couple times around. Make sure you are connecting to 2.4Ghz Only. After a couple attempts and launching the App again and running thru the Wizard it FINALLY connected and works as expected. It's nice to be able to check the humidity in our finished basement at any given time with the App. You basically have full control of all the settings from the App which is nice. You can change from Auto Mode to Manual Mode as well Continuois and change the Fan Speeds. Would give it 5 Stars but it was a pain connecting to Wi-Fi so knocked one off for that.

So the setup process doesn’t really work well, but it can work. After selecting ‘Choose Device’ it will take you to the Permissions page and from there you need to go back a screen to the main iOS setting list, up to WiFi and the connect to Hisense WiFi network. Once connected the setup process should resume on its own. Hope this helps someone.