Hik-Connect - for End user

I am in shock reading all of these negative reviews but I think I know why. People simply don’t know what they’re doing. Nest cameras are no comparison to Hikvision. If your speed is not fast enough then you can’t stream high resolution. There’s a reason why you setup dual streams. My Hikvision NVR and cameras have never once crashed on me. I thought I had a problem with my Hik-Connect cloud account disappearing randomly from my phone but that was user error. My wife was logging into her phone with my account instead of me sharing. I’ve setup my cameras using the device connection and I get almost an instant connection every time. I’ve spent many hours reading and playing with all my settings, adjusting bandwidth and fine tuning the camera settings and I love my system. If you don’t know how to properly set things up then the commercial Nest system is more for you. No comparison with all the functionality and saving to your own Hikvision NVR to Nest’s cloud storage which you constantly keep paying for and again gives you no functionality.

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I keep on making the mistake of updating this app. First, I could keep all of my cameras on HD. Yes, the cameras were choppy, but I prefer quality over quantity. Then an update made all cameras automatically display as Basic, and I then needed to set them to HD every time I switched cameras. So I tried contacting the company through the feedback feature in the app. No reply. Now, this most recent update only displays one camera and I must manually add each camera EVERY time I want to see my cameras. Close out of the app? Add each camera again. Maybe I want to multitask, and according to Hik-connect I lose connection for a bit? Oh, that's means I need to login again to Hik-connect, and I then need to add each camera, again. I can't view the cameras I have installed immediately when I need to. Please, change the app back to what worked before. This current version is not an upgrade. Ultimately, considering I bought my system to use on my mobile devices (like anyone else living in the 21st century), I would not recommend others buying Hikvision products until they fix the very methods you must employ to use those said products. A hi-def CCTV system is only worth buying if it's hi-def and a CCTV system. Not mobile friendly = not a CCTV system worth buying in my book. I'll wait to buy any more cameras (have 6, need 10 more) until this gets fixed.

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I am not impressed at all. We had security cameras installed and specifically requested to be able to have remote access. The cameras are wonderful, but the remote access via this app has been very inconsistent and unstable. Initially we were getting a lot of “device offline” notices when we tried to access the cameras from a remote location. After talking to the security company It was explained to us that the cameras were working as expected, but that the instability was coming from the app itself. This problem seem to have been corrected after a short period of time with an update and then the most recent update that occurred a couple of days ago has been nothing but trouble again. It is been “device offline” ever since and there is nothing we can do about it. Not impressed And now we have a need that continues to be unmet. No remote access!

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On my second system and it is not good. The Cameras are supposed to be HD, honestly I do not notice any improvement. The system crashes often. When this company provides an update you can count 100% that it will totally mess your phone, pad and computer viewing. If you call this company’s Tech Support, it prompts you to press #1 to leave a message as they only work bankers hours 9-5. Back to trying to leave a Tech Support Message... pressing the number 1 does nothing but rewind the message. Totally frustrating. If you are counting upon this system for your personal safety at your home... look somewhere else! I just emailed the company that I have a relationship with and who recommended this system to me and asked that they come asap and remove it then find me a better one that works. One whereby the actually company itself answers the phone and if you send them an email for tech support, it is kicked back as a bad email address. Very disappointed, going to dump it asap and never look back. Do your homework before you commit thousands of dollars in custom installation and get let down. Heaven forbid if you experience an act of violence or break in and this system is down. Oh and I angry at this company’s lack of customer service.

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I use the Hikvision app on both my IPad and IPhone about 2 or 3 months ago the app was updated. They changed the PTZ function previously the pan and tilt functions were separate from the zoom, the pan and tilt icon was on the bottom left corner of my screen and the zoom was on the bottom right. “Very easy to operate” now for some stupid reason they combined both the pan/tilt and zoom into one icon which now means you have to exit out of pan/tilt in order to use zoom or exit out of zoom in order to perform pan/tilt. You have to continually do this step constantly if you’re following a moving object. I hope Hikvision gets enough negative feedback and changes the PTZ function back the way it was previously “separate icons for pan/tilt and zoom”