Hey You – Beat the Queue

Hey You is a great App and I use it almost everyday to order my morning and afternoon coffee when I’m short on time. The only 2 qualms I have is that you have to “allow notifications” to be informed of when your order is ready - The App tends to send you advertising notices throughout the day. I’ve written to them asking if this can be rectified. It’s unnecessary and makes you actually resent the App. My theory is: If you’re using it, you’ll undoubtedly love it, if you love it, you’ll continually use it so the need for advertising you an App - that you’re already using - is not helpful it’s just a little intrusive. Also, I can’t seem to get my notifications of an “order ready” to make a sound. I have to keep looking at my phone to check. Other than those 2 things it’s fabulous. Thanks

Well every morning really... Convenient, quick, no chance of a misheard order or forgetting to ask for 'extra hot' when you eventually get to the counter. You can also check out what is available at the cafe while stuck on the train/bus, work out what you want to order and don't have to hold other customers up while asking in store/ and being embarrassed by asking for prices. It's all there in the App. And for those worried about any animosity from other customers in store when you rock in like a VIP and head straight to the counter to pick up your order in any cafe whether you have been there before or not, let them be jealous, get over it or you could actually be nice and share your little secret with them!

The core UI is fine, and if you order coffee from places that use it, and you are too lazy to bring your own cup, then it’s very convenient. However, lately it has got extremely spammy. Eg about once or twice a week I get a notification from Hey You that it thinks it would be a great day for me to use it to order food or coffee. Ummmmm, that’s not what notifications are for. Somewhere at Hey You there are probably some people who call themselves Engagement engineers or Growth engineers or something who have either done the maths or are just guessing, and think it’s better for them to abuse the notifications this way and get pliable people to use order coffee through the app more often, than to limit their use of notifications, and not make people like me delete the app. I wonder whether they’re actually measuring both those metrics when they report their successes?

I have always been a fan of Three Beans in Manly - the original, they have fantastic service and are very efficient with their orders, unfortunately Three Beans Mosman is the opposite. I watched several customers arrive to collect online orders and items were missing, they took forever to fulfill and in one instance a lady was ready to walk. I was told when ordering that it would take 3mins - which is unrealistic for a relatively large food and drink order, however it took 25mins and the food wasn’t even great. $10 bacon and egg roll with 1 egg, under cooked bacon, no sauce and cold Turkish toast. Extremely disappointing!! Will never go back again.

ask user to change the rating

Imagine my reaction after I pre-ordered (15mins) a coffee then waited in line at the shop to pick it up and only just to realize it still needed to be made - thus having to wait another 15mins. Note to company: There's a lot wrong with your business model - it's flawed as you are forced to rely on and are at the mercy of the merchant as they are your first point of contact to your customers - something you must already know. Another issue is and I understand that it the app is about beating the que but when there is no que it still costs you time and money to use the app. Along with these issues I see customers, that don't use the pre-order system, perplexed and angry when they see people 'jumping the que' - something that causes animosity for the merchant. I could go on with other shortcomings but I'm not getting paid for my time. This ones for free though :)