Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
With the Help Ninja you can: • Manage all your team inboxes in the single app and with a tap of your finger. • Reply to your customers easily on the go • Add notes for your internal collaboration regarding that conversation. • Add tags to the group and organize your customer conversation. • Assign conversations to your relevant team member with a simple tap.
![How to measure customer sentiment for app reviews [7 metrics]](https://cdn.appfollow.io/blog/static/appfollow_1335e02d-b0b3-49f7-9eb6-94171dc7e379.jpg)
