Hancock Whitney

This app is great it has come a long way from where it used to be and it easy and very simple to use. I know it will continue to get better a time goes on but I would like to make a suggestion and it maybe already in the works. Please add the ability to cancel, freeze, or replace my debit card within the app & peer to peer transfers. I have a nephew in high school who I help out with different activities and it’s would be easy if I could just transfer or send him money directly from my app being that we aren’t on accounts together. Thanks for being a great bank!

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I’m always having constant problems with the app. From it saying that I’ve enabled My Balance on another device, which I haven’t because I only use one phone too look at me account, to it saying my credentials are wrong. Again not true. Also it’s all the time not keeping up with my purchase history. It will go back and forth saying what I posted on my account 3 weeks ago and doesn’t show up what I have purchased the day before! Hancock needs to get it together. I’m tired of having these problems and if they can’t fix these problems. I will switch banks, so I can have an app that keeps with up with everything and doesn’t give me any problems like this one has. Absolutely awful and stressful. Good thing I’m able to keep it all on my calculator on my phone. Get it together Hancock!!!!! 🤬😡

I am very pleased with the service I receive when I visit the Whitney branch that I conduct business at. The employees are very helpful and are always professional and have very positive attitudes. The only complaint I have is that the checking account that I have with Whitney bank does not earn any interest. If it did, I would have rated five stars and would not have a negative comment. I am certain it can be done because I have a similar checking account with another bank that I bank with and each month my checking account earns interest and that is a very positive deal for me.

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Update: Nicknames are back and I love it. But now the memo section when making payments has disappeared. A memo box only shows up when a physical check is being sent. I still need to make a memo no matter if payment is sent electronically or in paper form. Please put it back!!! I still hate that I cannot see more transactions on the Transactions page. My balance is clearly evident on the account summary page so why does another “enhanced” balance need to be taking up space on the Transactions page. I want to see TRANSACTIONS on the Transactions page not a bunch of nonfunctional headers and limited scrolling. SO FRUSTRATING!!!

EVERY TIME the app has updated, I’m forced to delete the current app just to download the updated app instead of the app letting login to the updated version. That’s EXTREMELY inconvenient AND ANNOYING!! No one has time for that especially when you have as many passwords to remember for work and personal apps. The app also gives error messages all the time. If you’re trying to make your app more convenient and easy to use, you’re definitely failing in this department. I love my bank, but this is an issue if I’m in a pinch and need to login quickly.