GWCAMVIEW

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GW customer service and camera system are good but the app needs a lot of improvements. It has trouble connecting sometimes and will not load the image without going to another camera view and back to the one that wouldn’t load. Needs motion push notifications. Motion notification is a must for any surveillance system and not by email. It needs more ways to view multiple cameras. The app needs to be fixed. It doesn’t not represent GW very well. I was pleased with my system and service until I started using the app. I am now looking at other systems with a better app and plan to switch if the app does not improve in the next few months.

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Can’t even download the app on my tablet. My tablet broke and my replacement didn’t have of old apps and did not have it backed up. Tried to download the GWCAMVIEW and it says it’s not compatible with my tablet. How can you update your entire platform and not make it compatible with all screen sizes and types. I checked my cameras primarily on my tablet and now I must only use my phone. Plus it will often not connect with NVR as well. Super disappointed with the functionality. I like the new look and when it connects it seems to work better than the old app but still overall poor.

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The old version worked fine for me. I was used to it’s kinks. The new version has a lot of new features, which is a plus, but now you get less space on the camera view. There’s half a screen for the camera view with a lot of dead white space at the bottom, & it’s constantly having issues with playback. It’s frustrating. Please, keep the new features of being able to access and change things remotely with the nvr, but design something that works so you can easily view your cams and play them back.

Playback controls could be improved; easier date navigation, synchronize time on all displayed windows, option to keep playback control bar at bottom displayed continuously, have not figured out how to force playback to jump to next recorded segment.

Have my GW Security system set up and can see all cameras. There is a delay but not long - few seconds. My cameras are POE and wifi. Have accessed the cameras from several miles from my network without any issues. Will test soon when I go out of town.