Gulf Power

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I now have to have TWO different passwords to access and manage my account. The new upgrade of my Gulf Power account required a new password with certain requirements, namely no special characters. However, the Energy Select portal requires special characters in the password. Energy Select isn’t some knockoff program. Gulf Power touts it as if it’s their flagship program. Yet they don’t treat it as such. Accessing the portal is a nightmare (you have to dig through layers upon layers in the app), and they keep changing the url, so bookmarking it is pointless. And now that I need TWO different passwords to manage my account is utterly ridiculous.

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Did you guys think you figured out every single question a customer would have and program it into the app? Clearly your developers aren’t geniuses because they didn’t! I can’t see my budget bill breakdown with the actual charges. This feature is no longer accessible since update. There’s no way to find a contact number for real support. Oh and in case you defer to the “call the customer service number on tour bill” option, when you click to view your bill it screams “NO BILL AVAILABLE” at you. So tell me now what the hell I'm supposed to do? Providing no support is no way to provide support. Just terrible!

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Nothing but issues. Wound up with 2 refunded payments. Then a late bill, then charged for late fee and having to use my card to pay, which I had to jump hoops just to figure out how to do. Tried calling and account number wouldn’t work. Fix the issue with selecting payment method before you late charge people, every time I’d click on it, it would redirect me rite back to the last page I was on. 0 stars from me.

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The new app is like 10 steps back and it has less functionality than the one we were using that it replaced. Normally when you come out with a new app upgrade the new one has more features and functions and not the case with this new GP app. I used to track my usage, new app doesn’t do that. The new app is a loser, can we have the old one back that work like we need it to?

Thanks for this update. It’s much easier to use now than before.