GrubSouth

I found the use of the app itself very simple and easy to use. Overall the app is not my reason for the 3 star rating. The service on the other hand deserves less than 3 stars. If I were a bedridden person this service would be a great way to get some takeout. Since I am not, waiting almost 2 hours and paying over $50 for cold take out was not how I imagined this service. We wanted to give it a try with so much local advertising, but it really was not worth it. I also did not care for the implied 15% gratuity, on a cheaper tab I could see offering the runner that much but when it’s cold, expensive and took almost 2 hours; No it is a way overpriced service. My pizza guy can get it to me in less than an hour I’ll give him $10 for my Hot pizza. I honestly considered canceling the order about an hour into my wait and just go pick it up myself. Cut the wait time in half and I might try this service again. Until then I will be deleting this app and keeping my car keys on standby.

Love the company; great service and delivery for me. But the app will not take a copy/paste into the user and password fields. Using a password manager like LastPass is a pain with this app especially when you generated a random password string for this site. I just get frustrated and sign into the webpage to order most times.... if I don’t give up and order something easier.

response required

While I love the idea behind this app and service, the execution needs work. Wait times are ridiculous, delivery prices are nuts, and half the time I’m getting a call saying my order can not be completed due to drivers calling out or having issues. I could go out myself and pay half of what Grubsouth charges and have a third of the wait time. No way am I waiting 3 hours for $30 of food that would normally cost $15 in store.

response required

I should have followed my first mind and NOT used GrubSouth. I placed an order that total $38+. I tipped my driver in cash. About 30 minutes later I get a text notification from my bank that said almost $10 had been deducted from my account for GrubSouth. Now why would that happen🤔 since I tipped in cash. Well the customer service hours are limited so I’ll have to wait to get a resolution. This was my first and LAST time using this service.

response required

My co-workers and I have been trying to order food for two days. It keeps freezing in the check out, and the amount of the food is ten dollars more than it should be. This after factoring I’m both tax and delivery fee. Also it would be nice to have an easier way to split the check. You have to calculate each persons order and type it in.