Greene King Pubs & Restaurants

The app works well and is simple and easy to use. Where it all falls down is the subsequent handling of orders. Unlike say Wetherspoons where app orders take priority over people at the bar or MacDonalds where drive through orders take priority over internal ones - at the Oystercatcher it seems to be the opposite!! The bar staff will eventually get round to dealing with app orders only when their is no-one at the bar. As such you end up going to the bar anyway to tell them you’ve ordered with the app and could they get a move on ....... rendering the app pointless!

We were a little apprehensive about the app to order the meal but it was very easy to install and simple to navigate through we loved it. The app also gave a discount on the meal which was a bonus. I had the double cheese burger which was very tasty but came with the tinniest amount of coleslaw less than a spoonful. My wife had jacket potato and beans again a small amount of beans which we mentioned to the waitress and was given a better portion. The food was lovely. The only downside was salad looked a little limp and dry. That said the staff are very helpful and friendly. We enjoyed it!

Being able to order and pay for food with this app is great and saves queueing at the bar and getting orders wrong. The menu is easy to order from and you can add preferences such as no ice in drinks etc. What makes it even better is that you can apply vouchers codes so that you can still use the new AA discount or others, which other chains don’t seem to have enabled and so I don’t use them. The only way it could be better is if you had the option to pay with a Greene King gift card. 👍🏻

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I eat here often and tonight was a complete mess! I bought dinner for me and a friend including starters. I asked for the starters to be brought out with the mains, the starters arrived in 20 minutes which was fine, I then asked if the mains were coming out too, they then told me the mains would be out in 40-50 minutes? Once finally receiving the mains we found that the chips were stone cold and dry, the brioche buns were not toasted at all so therefore also dry as they soften up when toasted, the burgers had little to no sauce which again made them dry and dull! No one came to our table to ask how to food was so we didn’t have the chance to complain of bring it to their attention. Overall a very disappointing experience!

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We have ordered via app so it’s clear what we have ordered But unfortunately there was mix up with out order and our wings got different sauces so the kids one got sweet chilli spilled all over it instead of bbq and mine got the same sauce apparently made in bbq instead of piri piri, when I pointed that out the waiter went away came back ,took one sauce and told me it’s mine not his, when I said I have piri piri and the little boy bbq and this is sweet chilli she has stormed out, 5 min after someone else brought the wings back, clearly the same as the sweet sauce was still spilled on the wings and slammed them down , really rudely. I don’t mind there was a mistake made, obviously that happens and I wasn’t waiting for and apology but don’t be rude when it’s actually your mistake