Grab: Taxi Ride, Food Delivery

Love many features of the app: Just Grab is great, car options are very diverse, and love the ability to add multiple destinations for a trip. Grab also has a very easy messaging interface, and seemingly better GPS than Uber. Plus, the reward program is AWESOME. The one major objection is that you can't cancel a request once made and before a car is assigned. The only way to TRY to cancel a request is to shut down the app and even then I still sometimes get assigned a car after the app has been closed. You can only cancel once a car is assigned, which you get penalised for - this seems a bit unfair. Uber allows you to cancel mid-request which is helpful on both the passenger and driver side. Also, it would be great to see an ETA during the trip as Uber has. To know my ETA with Grab I have to track on my own by GPS.

Grab App has been our oasis in Asia. We visited Singapore, Malaysia, and now are in Thailand. Singapore was very easy and comfortable to get around on public transport so we didn’t use Grab App there. But as soon as we hit the other two countries we desperately needed affordable transportation. Luckily some neighbors in Malaysia at our hotel told us about Grab and we’ve been using it since. Very affordable and keeps us from having to deal with local taxis who try and rip off or scam foreigners. The scheduling feature is also great. When we made a stop in Phuket, we were out by Phang Nga Bay which is a rural coastal village for site seeing. A local taxi tried to charge us twice what we paid to get there (we used Grab to get there from the airport). Unfortunately Grab drivers weren’t in the area but we scheduled it out and got one for a similar price to what we paid to get to Phang Nga from the airport. Now in Bangkok, public transport is very confusing, I can’t read the stops or signs or streets. Nothing is tourist friendly. Can’t figure out how to pay or how much to pay. Grab is an amazing alternative. I love this app!

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In one of my first experiences riding a Grab car in the Philippines, the driver lied about my scheduled drop off being in the wrong direction and tried to convince me to overpay him by 1,500 in cash to take me where I wanted to go. In one of my last experiences with a Grab car in the Philippines, the driver dropped us a 20 minute walk from our destination. When we exited the car confused in the wrong place, we left behind a bag containing a precious family memory of a deceased family member. We realized the mistake immediately and tried contacting the driver repeatedly. He didn’t answer our calls or repeated calls from customer support for several days. By then we had to leave the country. When he was finally tracked down, customer support refused to send the bag despite my offers to pay for the inconvenience and international shipping and my explanations of the irreplaceable nature of the item. We were never refunded our extra expenses for calling a new car to take us to the correct destination. Use this service with caution if at all. If anything goes wrong, they will not have your back.

First time to Thailand and stayed in the Bangkok area for 5 days. Unless you’re a local and/ or lucky, you probably won’t find better taxi fares in Thailand unless you use this app. I’ve gotten taxi fares cheaper than a lot of tuk tuks, using this app. Yes there’s ads but how do you think a free app remains free?? You may sometimes experience long wait times (15-20 min) because not only traffic at time of request, but it seems like the taxis available from the app are not as plentiful as say Uber in other big cities around the world- so you may see increased fare prices due to high demand. I still say 5 stars because this app has done what it has advertised and what it has been designed to do. Plus it saved me some money too.

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The app used to show a full screen image with a green background showing a photo of the driver, vehicle details, and star ratings when “We’ve found you a driver!” For my past two bookings, that doesn’t show up anymore and when I click on the driver information on the screen with all of the ride info nothing happens. The name is truncated and the photo is too small to see anyway. The driver screenshot is very important; my son is on the autism spectrum and when he takes a Grab by himself it’s an essential part of his safety routine to send the family not just the ride details by sharing the ride, but the screenshot of the driver. If this is a glitch, I’d like to report it. If it’s an update feature, removing that full screen image of the driver with the green background is a very bad idea. Please bring it back. Grab is a critical part of our lives, enabling someone like my son to travel safely but we need the driver information back. Thanks for listening, Grab.