GotoBus – Online Bus Tickets

You cannot beat these prices. They remain consistent all year round including holidays and last minute trips. The app is very easy to use. The overall experience of the bus ride isn’t the best because of the people that book these trips however if you don’t mind dealing with it for price they will get you to your destination. I have taken this bus company for about 4 years now and have never been late to my destination or had them cancel a bus. You are guaranteed your ride and the price.

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The app is convenient and works fine, but that’s not why we are all here though. The China bus system is so fraudulent and troublesome. From poor communication, to overselling tickets on the bus to struggle finding a seat for someone, to people smoking on the busses, to not having enough people on the 7pm bus so they move the bus back till 9, they even upped the prices 15 dollars from 30 to 45 and there’s been no improvements or changes. I’ve been through it all except had the bus break down (which has happened plenty times to people I’ve known before). They have to do better. Even with the excessive speeding, I’ve waken up from sleep plenty of times because I thought I would die. Lol Why do I still take it you ask? It’s because it’s my only option and the fastest, but if I had an alternative I’m done. When it’s good, it’s pretty ok. But when it’s bad it’s the absolute worse. Pros are duration time and price. Cons are listed above.

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I waited the bus from 20minutes before at the pick up location. I even got in the bus at on time, though the bus driver withdrew me from the bus and said that they do not have capacity for me (Gotobus over booked). I had the confirmation of my ticket in my email. The bus driver did not explain the situation and just literally left me at the pick up location. I called the all number provided in their website and email, but no one got my phone call. They made me wait over 40minutes and just hang up. That’s insane customer service. When I used the live chat service and asked for help, the operators said “please wait” and left the chats. It happened over the 6 operators. They even didn’t want to give you the refund for their mistakes. When I asked the name of the manger or supervisor of the Gotobus, they left the chats. It’s scam company. Never never used this service. I still have been waiting to get the refund.

Downloaded it because it promised a discount, which it did not give me. Fine print says not valid everywhere but it should tell you whether or not it is valid. Plus it just seems poorly put together. For instance it asks if you want to receive notifications and I said no and then it says please accept notifications, same with location settings. I was nervous putting my credit card information into it because it does not seem professionally designed. I will not be using it again

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A booked trip was canceled, and the email I got said to reschedule or if a refund is needed it would be given but it did not say I couldn’t reschedule and if it wasn’t a good time I could get my refund. Well it took over a week and about four or five emails later for them to contact me just to say I can not get a refund because I chose to reschedule so be careful do not reschedule until you know forsure the other trips fit your schedule now I’m stuck giving this garbage company money.