Google Shopping

The app is easy to use and easy to pick up on whether on my phone app or on a laptop using the website. It's come to be super convenient for me, especially with the cool integration it has with Google Home and the Assistant. Have ordered mainly from Walmart and Target with no issues. Items, even glass, always arrive in great condition and greatly packaged. Love being able to quickly see all types of variations for what I'm looking for, along with prices for me to compare in different stores (something that I find hard to do while in store). I also like the filtering options just in case I'm only interested in one store. My hope from stores is that an even greater number of items become available (which stores already have), but are not selling online on Google Express. I'm anxious to see the enhancements this platform will get in the future.

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My first (and last) time using Google shopping was not great. They promoted a first purchase discount which I tried to take advantage of and it continuously gave me a billing error and indicated it was my credit card. I corrected and verified all information on my Google Pay account and it still wouldn’t place the order. I called customer service and they said they couldn’t help with the problem but that an account specialist would look into it. I got an email a couple of days later stating that the error was either 1) I had already used the discount or 2) my billing info was incorrect and that I should try the purchase without the discount and “be on the look out for future promotions”... wow. Not only was the issue not identified but no solution either. No further inquiry about my situation? They can’t see my blank account history that no previous orders had been placed or discounted?Not exactly inspiring confidence in a “Google guarantee”. I’ll be shopping elsewhere.

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When I added the product to the cart it said two day shipping after checking out it said earliest delivery date is 3 weeks away I called google express they said they will swap it out I said ok. I got no confirmation. Called back they said they are not allowed to do that. I asked what can I do they said call the company selling the product I called them they said we didn’t get any order numbers which was provided to me. I called google express third time and no matter what I asked for they said they don’t do it . They don’t take responsibility for delivery. They don’t take responsibility for the order number not being pulled up by the company the order was placed through, they don’t take responsibility for anything. I asked for a supervisor or manager I was put on hold for a long time and came to speak with same rep who said I submitted a request for for supervisor. Put me on another hold and came back with he will call back not sure when. DO NOT USE THIS APP!!!

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I don’t care who is vendor is I ordered iPhone by seeing googles name. Once I received the iPhone it was not turning on. I called vendor as well as google Express what to do with it both suggested to return this item. Vendor told me not to use google return tag they sent me separate tag in my mail I’d and told to use that while returning. As I bought from google I used google return tag to return once it delivered to them I started getting call from vendor by saying we will not give your money back as you have sent knee cap instead of iPhone. I called ups as well as google Express to inform this situation. UPS told they have delivered correct things to Devid and I did not get much help from google Express. I did not expect this kind of customer service from google as name itself is brand. I don’t think this kind of thing helping google to keep their name. I hope so action will be taken against that vendor and google will help on getting my money back.

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This review is for case of how google express business practice handle efficiently when there is problem during purchase experience. In this context the rating is zero but lack of such rating giving 1. Google Express is not reliable nor predictable when user attempt complete a simple purchase due to error validation during checkout. It’s validation points to credit card validation or shipping and billing information or at most point to generic help with apparent id number 329. When none of above guides help point doesn’t help, customer service contact help only to say case beed review by specialist and contact back user within or up to 72 hours. Then in absence of specialist response, by contacting again, user is given same another 72 hours. In between, user misses sake price, promotion credit available for time period, spent several hours troubleshooting as debugging like. It perceive as user in a role of consumer is technical developer for Google Express in intend of design. Then again, even retry through different way, still cannot complete the purchase. Inefficient process to put in for a simple and core process of purchase experience: Choose item, Select Item, add to cart, enter payment and shipping info, and submit. Only consistency is the same experience on mobile and desktop. Shame on such name and platform and lead consumer to waste time.