Google Maps

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Google maps is one of the best of the big navigation apps along with Apple Maps and Waze (owned by Google also I think). I've been using since about 2014 and its always a headache if I missed a turn in a city. It will redirect to the next best turn, but by the time it loads the new route and narrates the instructions I've missed that turn as well. This continues indefinitely, until I stop moving or just take the next turn on faith. Its extremely frustrating after missing several turns because I cant inch along waiting for the maps to catch up. I'd rather it give me a turn further ahead so I actually have a chance to react from about 40 mph. This is something that seems totally fixable. More recently, its been stopping narration unannounced. Either never starts or just decides that a certain direction is the last one to be narrated. Exiting the app and reloading helps occasionally but not enough to consider it a solution. I use the maps when I'm driving to an area I dont know, so thats obviously a big issue. Updating the app and my operating system hasnt done anything to help. This happened today and added 20 minutes to a 25 minute commute. I've tried Apple Maps and a little of Waze, Google Maps usually works the best but even still its irritating when you plan a trip I cant rely on Google Maps to do the only to do the only thing its made to do.

Let’s get one thing straight: I love google. I use Google Chrome over safari, Google Calendar over the one that comes with iPhone, and for a long time, I used Google Maps over Apple Maps. Google Maps a year ago was amazing. It always knew right where I was, the voice notifications were brief and prompt, and the app overall was just easy to use. Fast forward to today. Maps only communicates in NSEW directions “Head East” (Who knows that?), the voice notification system is mediocre at best, and to say that Google Maps is glitchy is an understatement. I just went to a new city and drove my car around, and more often than not I was slinging my car across four lanes of traffic trying to make an exit that Google didn’t let me know I needed to take, or saying that I was on the wrong side of the road, going the wrong way or off the road entirely into the bushes (all the while I had at least 3 bars of LTE on Verizon. Coverage and carrier were not the issue). That was the final straw. This app that used to be more helpful was now potentially putting my life (and the life of my grandmother and friend) at risk. I still refuse to use Apple Maps, and have joined Waze. If the glitches can be fixed I may use again, but overall I am very disappointed!

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As someone else mentioned, the directions do not keep up with your physical movement. The GPS dot moves all over the place even if you are standing in one spot making it extremely difficult to get your bearings in an unfamiliar place. I may not know where I am, but I do know where I am not (...unless the men's fragrance section of Macy's has been moved outdoors and a block over). Adding to the challenge, the street names can be difficult to find. You may have to zoom out a significant amount for the one you are looking for to appear. God forbid you want to zoom out and look for something in another area. Every time I have tried recently, it just brings me back to the area I'm currently in. Using the transit directions prove to be equally obnoxious. There will be directions to "Walk" but no explanation of where to (no "turn left on X Street") so you have to rely on their map and faulty GPS. The public transit are very confusing and counterintuitive (perhaps they're sufficient for people used to using public transit?). I couldn't always clearly tell when a bus/train was arriving. Not sure what happened with the last few updates, as I have used Google Maps reliably on a number of past trips. I already hated to give my data over to Google but the frustration with this app on this trip makes it easy to try something new. I imagine orienteering would be easier than using this app!

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This app is garbage. It’s been out for years and they don’t fix basic algorithm mistakes like how it arbitrarily decides to omit immediate-next turns (and then you drive to the wrong borough and you’re twenty minutes later than you would be if you were using something other than garbage), or it tells you to be in any number of lanes to make a turn or an exit when there is really only one acceptable lane to be in to not kill everyone trying to drive around you, or it doesn’t tell you that the highway you’re on drops a lane, or it wastes time telling you that the next thing you need to do is merge when the only thing in the world you could physically ever do at that juncture IS merge (or just dunk your car in a ditch and be done with driving altogether). Just make your app make sense if you want any stars in my review of it! You’ve had years to make it minimally useable and you’ve been doing what this whole time? Adding features nobody asked for? Stop that. UPDATE: I’m very generously giving these bozos an extra star for streamlining the alternate route button. It’s cute and convenient and I’m proud of you guys. Now invest this star miraculously because you’re still days from driving me into the arms of AN ACTUAL FLIP PHONE so that I can go back to VZ Navigator if I can’t honestly give Google Maps a five-star review. I’m dead serious about all of this.

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The way you’re allowing people to report accidents or road closures now with the + only available when the app is in route navigation mode is absolutely idiotic. You’re assuming people always open up maps to have turn by turn navigation going on when they need to file such a report and that’s simply not the case. I don’t need navigation to know where I’m going almost 90% of the time, but it would be nice to open up maps, drop a pin and add an accident or speed trap if I see one along my way WITHOUT having to be in navigation mode on the maps. Why you didn’t think of this is beyond me. Mobile app only shows Rates/Reviews for places that only if they have an actual review posted. If it’s just a star rate, it doesn’t show up in the list but is still counted. Have to visit full desktop site via Safari to see all reviews. This is ridiculous and needs to be corrected. Mobile app should have same functionality as full site! Also, you need to turn off that junk at the bottom recently introduced that tells you about things around you and suggests places for you. I don’t need that taking up screen room when I’m opening up the app to quickly check the traffic on the roads around me. I just need the app to quickly open and display the map full screen with no other BS interfering.