Goldenwest Mobile Banking

Great app with a few more adjustments it would be awesome. The transfer function should show debit card full payoff amount with interest.. I have to guess and make 2 transfers, or logon to the full site. Secondly mobile bill pay should let you edit an existing action in que like the full site allows. The card control function it’s life saver. I can turn them off until I find my wallet 😬

I really like the Touch ID and improved interface. The app works well and now allows me to see all the information I wanted from the website. I LOVE being able to deposit checks remotely, however the process is painful. Why can't I use the flash to improve the picture? Why does it erase everything and make me start over if there is something wrong with the image? Why do I have to select my checking account if that is the only choice? Sometimes it takes me several tries to get a check deposit to work, but it is still easier than going to the credit union. Thanks for the progress and technology adoption.

The app works great on my iPad, even allows me to look up routing numbers etc. while away from Wi-Fi! I especially appreciate the Mobile Deposit option for checks, as I have moved out of state and want to keep my GWCU advantages, the only frustration is that one of my employers uses electronic check printing and the app doesn’t recognize the printed signature as valid, so I have to deposit that one in another bank. The use of a flashlight helps keep my picture quality high enough for all other checks.

There are interesting blocks, such as accessing your account, without “special permissions.” And to use the ATM, your card must be slipped in 2x. I’m unsure if that’s some bizarre security method or what, but it tends to catch me off-guard—especially when I’m in a hurry. The people are what make Goldenwest a success. I had a check no one would take, from an attorney no less, that wound up costing me numerous late fees. I ended up going to the bank it was written from, cashing it, and inserting the funds into my account. Because the fees accrued over the weekend, I lost a lot of money!

I’ve worked with the staff at the office of Goldenwest credit Union several times the office manager is incredible and the tellers do a great job at making sure everything is done correctly. Utah’s only nonprofit credit union deserves to have the most customers in the state. They are the only credit union that actually gives back to their customers.