Gojek

Not recommended for tourist specially if they don’t understand Indonesian language or the way things work in Indonesia because apparently most of the reviews are about paying more than the app. But if u do understand indonesia then this app is good for u. It has promotions everyday, transportion for short to medium distance here is cheaper than grab but I’d choose grab for long distance as it is cheaper and safer. You will get things easier with gopay as there are more discount and less money changes. It does have some problem when you order food far away because you have to wait for quite some time before someone accept the order. Other than that, it’s a good app, I have been using it for 6 months and the biggest problem I have had is that one time I ordered a car driver but he missed the location and have to drive a long way before the U turn but then he asked extra money for gasoline and yeah I gave him the money but I also put bad review on him.

GO-JEK services are getting better now, and their application is getting better overtime. But still occasionally hard to find nearby driver in rainy day even thought I see lots of them nearby. My only concern right now is that the application send too many push notifications especially GO-FOOD promotion. There’s no way to turn of this, but if I completely turn of push notification, I won’t get any notification if I order something. Please remove the promotional push notification or have option to turn it of. I can always check my apps to see any promotion.

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We stay in Alila resort uluwatu t, I call a driver pick my friend up since I am using the hotel van. My friend didn’t speak Indonesian, so we order a go-car to pick them up from Alila to a restaurant. The app says the price is below Rp. 50 thousand, but the driver asks my friend to pay Rp. 300 thousand. My friend call me to asks why he is charging more than what the app said, when I speak to the driver, he said because Go-jek doesn’t cover Uluwatu area, so either we pay up or he will drop my friend on the side of the road. I complaint to the customer service but no action was taken. They said they talk to the driver and the driver said he didn’t charge us more (we pay in cash since we don’t have Indonesian e-payment). We are staying in a hotel that costs Rp. 10 million per night, they think we will lie to them just for a 2 hundred thousand Rupiah. No action was taken. Do not use this service! Use Grab instead, much much cleaner and better service. DO NOT USE THIS APP! YOU WILL BE TAKEN HOSTAGE! Use “grab”, Trust me!

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I use go car every day. Most of the drivers are nice. But one day i fell asleep on the car and the driver stole my phone and cash from my bag! I didn’t notice until i get off the car. Then I report this situation to Go Jek immediately. At the meantime, I use “Find my iPhone” to track my lost phone and screenshot every 5 mins. So later I can compare it with Go Car’s record of this driver to prove he took the phone with him. I’m so sure the driver took it because it’s not only my phone, but also all the cash from my wallet. This is very urgent to me! I keep contacting Go Jek cust service but no one can really update me their process! I’m so angry right now because they still allow this DANGEROUS person to take cust! You have his name, ID, phone no and car plate no. Why don’t you do something?!

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What a nightmare! After setting up an account I began to receive unwanted marketing emails from GoJack. None of the newsletters have an unsubscribe link like they should in the footer. So, I went to their website customer support area hoping to find a way to email a request to be removed from their mailing lists. They have NO phone numbers or email addresses in their Contact Us section - only physical addresses. Apparently, if someone wants to contact Ho Jack, they must physically go in person! Then from another online search I found the customer service email and mailed a request for my email address to be removed from all/any mailing lists. The customer service rep replied that she was sorry but they cannot do that and they cannot delete my account. I tried to reply multiple times that there had to be a way to remove my email address. The last response from BlowJack was that I needed to go into my mail program and block their email address!!!!! I am amazed at the unbelievably dismal levels of customer service and overall lack of professionalism.