Gogo Entertainment

Granted it’s essential to watch free films, but wow. Quite crappy. I own a third gen ipad. And use it to watch films on Alaska. You’re better off spending $9.99 to rent the digiplayer. I stopped travelling with my ipad because it’s pointless. The free movies are all crap old films. The only new films are on the digiplayer but they don’t tell you that part you’re just confused as to why you don’t have access to the same films since they advertise it that way. The app barely works. How hard can it be to make a good looking functional app? Hard apparently. This thing is super bare bones. It’s like roboticists made the app. These guys make cool robots but terrible interfaces. It feels like you’re using a windows 97 media player on a 333mhz computer that’s about to send you a blue screen of death for guess what doing its sole function “Play A Movie”

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I have flown on several 5-6 hour Alaska Airlines flights over the last three months, which utilize this app, several of these flights with 2 kids and iPads. Only to have my kids in tears because the movie app either works for half the flight, works on one iPad and not the other, or doesn’t work at all. After the first flight when it didn’t work, I reached out to their customer service for help, and was told I needed to use their chat feature while in flight to trouble shoot, however, the chat feature has never worked while in flight. And once you land you can no longer try and chat because the app is no longer available. When you send them an email, with screen shots of your issues, their only reply is to use the inflight chat. When I wrote to them saying I did try that, but it wouldn’t work, they said “Chat is always available”, which is flat out BS because I even showed the flight attendant, and spoke with others around me having the same issues, and not one of us could use the inflight chat nor the movie features. So my advice is download it, if it works it works, but definitely don’t count on it as your main source of inflight entertainment because chances are, it won’t work for you.

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As if paying almost $20 for two hours worth of internet use wasn't insulting enough... this antiquated system is garbage. Heres my experience in a semi-play-by-play foremat: Connect to the signal, get routed to another screen, prove your not a robot, create an account, get told your going to have to pay what I feel is an LOT of $ for something that should be a complimentary service inflight, enter your CC #. Try and log in, be told you need to download the app, go to download the app and be told your not connected to the internet, go back to the login screen and try to log in, it doesn't work, back all the way out and try again, log in, still not a robot, get access to the main menu, click on the show you want to watch and get notified this flight isn't offering in flight video, back put and try to log into google, facebook, says there is no internet... After literally 45 minutes of complete frustration and wasted time I give up and try and take a nap because my head hurts. When I land I get an email thanking me for my purchase and gives me a receipt. As far as Im concerned YOU OWE ME MY $$ BACK!! Plus a few more bucks for damages. DO NOT USE THIS APP!!!

I was dubious about downloading this app after reading the HORRIBLE reviews left recently. They all had 1 thing in common, they were all on different airlines (Delta, American Airlines, etc.) No one had recently reviewed their experience with Alaska. I was able to download the app in the air on my IPhone 8 Plus using their FREE Wifi from Seattle to LAX. I was able to watch Oceans 8 with headphones and subtitles because I sometimes miss details when they have accents. It was an easy interface through the app and I could have accessed through Safari. It worked perfectly for me. Thank you, Alaska for going the extra mile and making it possible to have free entertainment on my flight. And to the app developers, I would drop an airline that does not back your play, man! That’s not helping you guys get anywhere. I am glad I took a chance and downloaded this app.

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Difficult to make this app run on an iPhone (6s in this case). Unclear instructions on how to initiate (lag through browser doesn’t help) and it’s unclear when the airplane WiFi has actually connected. WiFi / app dropped out frequently. Once running app was smooth for a while. Was able to watch about an hour of a movie; longest uninterrupted stretch was about 40minutes. After about 1 hour of a 2 hour movie the app wouldn’t reconnect at all. Something of a movie watchers teaser because now I need to buy the movie to see the closing half... Unfortunately the situation (lack of reliability) created by the app seems to be designed to claw a few more $ out of your pocket by encouraging users to cave in and rent the airline movie player. Better off downloading movie content onto your device prior to the flight and avoid paying unnecessary movie player rental fees. Overall, don’t bother with this app until it is substantially improved.