GMX - Mail & Cloud

I was one of the first to sign-up. I have ALWAYS liked the mail (you can use the app, or use it with an email client). GMX has always had features the all the other email providers charge! It is reliable and highly configurable. For the past 10 years, they have been light-years ahead of Google, Yahoo, iCloud, and Microsoft email. These other email providers have evolved into features that are free, but GMX has always had free pop3, timed sent emails, forwarding to other email addresses and rules to forward certain email out to other email addresses, massive storage allowance, vacation response, etc, etc. All free when other services charged - so I have always been loyal to GMX for there non-mercenary attitude! I wish I could give [it] ten stars.

I had a very important email that was sent to my email. I tried to get in and I couldn’t log in. Password was never changed. They said to use recovery email. But I was in a constant loop of being told to contact customer support. They sent only the same link that did not work. I replied that it did not work. They resend same email with the same links which did not work previously. Then I get the exact same useless email yet again and the support person says that is the best they can do. I have had this email for over 15 years and all of a sudden I cannot access it and get zero help or support.

I love the email but I find difficult to login if I lose my password or forget. The security images are too many of them, clicking and clicking and clicking its very enjoying and makes me want to quit sometimes using your platform. I am not a young person and it’s hard to see some of them. Maybe using a cell number would be a better way to retrieve or confirm my identity to reset the password. Rather than using the imaging system. Many emails is using secondary cell system to retrieve lost password. Sincerely, CZESLAW KNOBBE

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I opened a free acct to try with the intention of upgrading to a paid subscriber to get off of my other email for security and privacy concerns. All went well for about 6 months of testing before moving everything over to GMX then all of the sudden I get a msg on login that my account login was blocked due to irregular activity and to contact support. I contacted support and got an auto reply that I will be contacted by support on my other email acct. Now going on 9 days and no word as to how to unblock and still unable to login. I did a search on “GMX reviews” and see a lot of people complaining about the same thing. To make a long story short I will be looking elsewhere for a private secure email paid account. Going to check out proton and start mail. Something strange going on with this company.

I’ve long since quit using anything related to Google. I refuse to use any of the Microsoft options and I laugh at Yahoo! GMX provides the freedom, “security” and ease of use that an every day type of email should offer. It’s not the most secure option out there that is free, BUT it does offer an end to end encryption that holds its own amongst the competition. A standalone desktop app would be a great improvement for all platforms, instead of the web-based option and the features within the mobile app could be enhanced, but I can submit a review a lot a later date to outline those ideas in detail.