Globoplay: Novelas, séries e +

I don’t know why so many people are angry that the app doesn’t work well in English. Globo is a Brazilian broadcasting conglomerate. Why are you trying to watch Brazilian TV if you don’t speak even a little bit of Portuguese? You’re not entitled to content in English... The app works fine. If you dont speak Portuguese it’ll be confusing to use. It’s not the smoothest experience but it’s fine. Where they lose me is the subscription. I tried to start the 7 day free trial so I could watch Big Brother Brasil. When prompted with a sign up/registration page, it asks for your *social security number* for the transaction, as required by Brazilian law. I barely trust American companies with my SSN. No way I’m giving it to a Brazilian media company. No matter how big, no matter how good their privacy policy appears to be. Won’t happen. Guess I’ll just use it to watch the news...

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I use Globoplay to watch caminho das indias. I was very excited about the content offered on globoplay as there are a lot of old soap operas (where is America though??) that I wouldn’t find anywhere else. I was a bit taken back by the price — 14 US dollars is 74 reais, who would pay for this in Brazil??? But I chalked it up to globo just trying to be shady and charge the same amount of reais and dollars without any consideration for currency values. But I was real disappointed when I started using the app. I watch a few episodes or capítulos a day and once the first one is over and the second starts playing automatically I lose all control over it — I can’t pause it in the app or rewind or anything. I also can’t exit it because the app doesn’t register that a new episode started playing so if I exit and try to go back it puts me back on the first episode I watched that day. It’s a mess. Sometimes it also plays the wrong episode when I click on them. That’s what prompted me today to write this review; it took me 15 minutes to get the episode I wanted playing on my tv because everytime I “casted” it from my phone to my Chromecast it started playing an old episode instead of the one I chose. For 75 reais a month this is unacceptable!!!

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Too many things wrong with this application. There is no English support even though it says you can change it. When creating an account it asks for some sort of ID ? Why????? This makes no sense. You shouldn’t need any personal information like that to crate an account for a streaming service. The service is $14? That’s way too much considering you can get more value for your money from Netflix for cheaper. Or get HBO for $15 a month. Too many different streaming services at a lower rate for this app to be asking for $14 a month. That’s ridiculous. And I still can’t get past the fact is asks for your ID info. That’s even worse. This app needs some serious work done if you ever hope to get a returning audience.

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Paying 14 dollars for this is totally unacceptable. Ridiculous. Let’s not talk about the horrible navigation and user experience. Which would be fine with me if they had decent content. The fact that they do not offer subtitle for almost all of the content is disgusting. It simply comes off as lazy. Straight up lazy. For me to check which soap operas have subtitles I had to start playing one by one and check the availability. I only found subtitle for ONE soap opera. O N E soap opera. No English subs anywhere on the platform. Globo you really have to up the game if you want to offer content around the world... call me back when you sort this out.

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Starting with the basics of what to expect from a streaming service the videos constantly stop. To make things worse, the app doesn’t track played time, so in the case I want to stop watching a movie to resume later or I am forced to stop playing because the streaming is stuck and the only way out of a frozen screen is to go back to the menu and come back to the video I am forced to start playing from the beginning without an option to resume watching. Also there is nothing in the app that shows recently watched content, so I have to go find the content every time. Note to developer: don’t bother replying with some lame excuse in Portuguese like you have done in other reviews here. I have enough bandwidth to watch different streaming services on different devices at the same time without interruption, and most of all if you can’t even bother reaching out to customers in English here your customer support is as bad as your product.