Globe At Home

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Hi GlobeAtHome. Your app is very helpful especially the “Pay Now” feature where I don’t have to go to a Globe outlet store or a Bayad Center. However I can no longer seem to find the option for confirming that I have already paid my bill for this month. What’s up with that? The whole point of this app is to minimize the overtiring steps where one still has to call Customer Support just to confirm payment. I’ve used the feature the month before but it doesn’t seem to be available anymore. Can you help me with this? I don’t wanna have to wait for who knows how many minutes in a phone with someone from Customer Support. Please add the option where I can just enter the OR number of my bill payment.

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The indicators on my home internet bill hasnt updated since october. And now I’m late to pay for my bills and it seems like I’ve been charged a late fine. Well how can I pay my bills on time if the app has stopped working? And no, I refuse to resort to a less convenient way just because this app stopped doing its job. And if the point of stopping support for this app was to get people to use GlobeOne or GCash, then you’ve screwed that up too. One, you could’ve used the Globe At Home app and put a simple notice there that ‘hey, we’re gonna stop using this app so go to GlobeOne or GCash!’ Two, I have now downloaded GlobeOne AND THERE IS NO OPTION TO ADD YOUR BROADBAND ACCOUNTS. So do I have to resort to yet another means of paying for that? What’s the point of it being ‘GLOBEONE’ then? It’s almost like it was designed so that your customers fall into traps like late fines so you can milk them for extra change. I have been a diligent Globe user for DECADES at hindi pa rin kayo nagbabago. Third world ‘I don’t give a crap’ service at its finest.

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Globe’s apps keep changing. They seem to be trying hard to make their apps better, but they consistently fail. This latest version of Globe at Home hangs right after it asks me to spend a few moments inputting details like a PIN, which I’ve inputted before. So it asks me to give it time and then hangs. Bastos. And why am I even being forced to use something ancient like a PIN number? Are we in the 90s? Many smartphones have had reliable biometrics for years. Globe’s apps are inconsistent, buggy, and with obsolete security features. Their interfaces aren’t ergonomic either. I’ve used apps for customers from companies like Citibank, DBS, and Verizon. They are far, far better than what Globe can muster. Globe should put major money into developing its apps. They should hire the same companies who’ve done it well for global corporations. Stop asking your in-house IT guys, or whoever you hire, to make apps that just don’t work.

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There’s almost always an error when I try to use the volume boost feature!! What the heck is that feature for if I can’t use it properly??!! And lately, the remaining available data is not being updated, so I have no idea how much data I still have left! Now my internet connection is not working and I don’t know if its because I don’t have enough data or because there’s an issue somewhere else. And when I try to add data, the error shows up again!! And what kind of system takes 4 hours to process a volume boost requests?? And don’t even get me started on the useless support that is Gie! I have no idea what number she’s even asking for!! The only thing that gets updated properly in this app is the Amount due!! Apps are only useful if they work properly, otherwise, they’re just garbage cluttering up my screen!

The Globe at Home app makes managing our account a whole lot easier. I was wanting to get a Globe Streamwatch Roku stick added to our plan and both the store and hotline couldn’t help us. Good thing these was an option for this in the app and viola! My family and I are now enjoying watching movies via streaming apps like Netflix straight from our TV! I also like that you can easily monitor your payments, data usage as well as make changes to your account directly from the app. Very convenient. And we’re not even talking about perks and promos that you get on the side! I’m loving it. ❤️