Glasgow Taxis

I like this app, and use it frequently when I’m booking taxis to the airport. However, you can’t book a taxi until you have a WiFi connection, which is a bit frustrating as you’re usually halfway through the arrivals hall before you answer Glasgow Airport’s 20 questions to get onto their WiFi. The app basically won’t let you enter a location for pick-up if you’re on 4G. It gives you a warning box saying “Connection Error. You don’t have a network connection on the mobile phone network. Please try again when phone reception recovers.” The box doesn’t disappear until you connect to WiFi, which is NOT the same thing as phone reception. It’s particularly frustrating as you can see your correct location as a pin on the map behind the warning box the whole time. Would be good if the developers could fix that bug.

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I downloaded this app and ordered a taxi to collect me using my card details. Thought there would be no problem as I had used the Renfrewshire cabs one multiple times. This app has a feature to scan your card and input your information which I used. The taxi came promptly and I was glad of this due to the fact that I was going to a preplanned event and did not want to be late. However at the drop off I was told it had not went through and that I would have to use my card in the taxi. I was unsure why this had happened as I clearly had money in my account and my details had been scanned with the app so it was quite a hindrance. This was also holding me up further from my event which I had to further apologise when I finally made it inside after this farce. Was completely dissatisfied with the drivers attitude implying that this was my fault and not the fault of the app and company. Being accused of “messing him around” was ridiculous and completely unprofessional as I had done nothing of the sort. The app even showed that it had been booked and paid so I still do not understand why this happened. Spoke to an operator and said it hadn’t gone through then to save myself even more hasstle used my card to pay again for the taxi. The so called “customer service” of both the app and driver was a total disgrace and I was 20 minutes late because of this. Horrendous experience and will be telling others not to use Glasgow Taxis.

Most folk don’t know about this app so worth getting the word out. Taxis came bang on time exactly to spec. However, difficult to alter some requirements after booked and awkward to add destination. Location accuracy for pick up also a bit tricky. Would recommend though, and much better than phoning.

Really good app for getting a taxi quickly in the centre but the fixed fare didn’t always work(which often worked out cheaper) and it would sometimes jump from one driver to another which could be confusing.

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If I could leave zero stars I would! I have a disabled child and rely on these taxis for our transport! Booked a taxi several days in advance! We are still waiting for the taxi to arrive 1 hour later! Called to report this to be informed we have no taxis in your area, we cannot give a time other! Why have a pre booking service if you don’t stick by it! We will never use your company again! Let down far to many times now!