Glasgow City Council

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This app used to be good but it now feels like the council has messed to much with it and its got horribly bureaucratic without any user testing . You used to only have to tell it where you lived once then it knew for future requests , now asking for a bulk uplift is like that bit in the generation game where you had to list all the items on a conveyor belt. Its got far too many fields to fill in , no freetext or photo option , takes forever you’d be quicker phoning . A great idea ruined .

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Idea is brilliant. Problem is when I get to the action of locating the problem. The current location bit work and I can't manually add a pin. I did manage to report something. Emailed back saying it had been added to the planned works but this was 4 months ago and still hasn't been fixed. Would like it if the report would stay 'open' on the app until fixed but appreciate that's a fair bit of extra work.

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I don't usually write app reviews but attempting to use this one has sent me into a tailspin of rage. It constantly redirects you to the equally useless website and endless recurring requests for sign-ins for various different affiliated organisations make what should be a 2 minute report take DAYS. I feel sorry for the call handlers at the council who inevitably will have to deal with the requests that the app and website cannot handle.

This app has never failed me. For getting bulk waste uplifted quickly, reporting fly tipping and its other functions, this works brilliantly and I’m impressed with how the Council respond. Get it, use it and tell all your friends and neighbours about it!

Have used this app to report 2 community issues, one of which was quickly resolved. Result or just luck? This line of communication is a good idea if followed through by our over-stretched council.