Gatti's Pizza

So everything about the app is fine, they give you a variety of pizza and even a create your own pizza. Only problem is entering codes for the coupons you earn throughout the app. I get 2 results from entering the codes they give me. As soon as I tap apply, nothing happens and it’s just there. Other thing is it gives me an error so basically I get a coupon that won’t go through and expires in a couple weeks. Other than that, it’s an easier way to order pizza in my opinion.

The app is okay and it gets the basic job done, but it doesn’t have a way to check your order. The last few times the confirmation email has been delayed and I had no way of proving that we had ordered it. I also wish there was a way to add a tip. You can do it when you pick it up, but it would be more convenient to have a way to do it in the app.

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So the app does what you need and the layout (circa Windows 97) is easy to view and use, but there are a few annoying things. 1- visually, it is so outdated and old looking. Hella basic. 2- I have 2 locations within 1.5 miles and it doesn’t let me choose which I want for carry out. 3- the app provides no estimated pickup time upon completion of the order. Have to wait for an email which tends to come at all different times. (Sometimes immediately upon placement, while other times I’ve already picked it up or got my delivery before the confirmation arrives to my inbox). 4- there is no order summary on the payment page, so if you enter your card info and then wanna double check one more time before submitting, you have to go back to the cart, then back to the payment screen. The input info isn’t retained between transitions.

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This is the most horribly designed app I’ve had the displeasure of battling with in a very long time. It isn’t intuitive in the slightest, ordering as a guest won’t let you apply coupons to your order properly, creating a custom pizza doesn’t give you the option to add it to your order when you’re done building it, and on and on and on. To make matters worse, I called Gatti’s to place an order instead, and they told me they don’t have any visibility into any of the deals/coupons available in the app. Needless to say, I’ll never order pizza from Gatti’s again.

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When we called to order nobody answered so put it online. Been hour and half still no pizza. So I got message saying DoorDash was coming. I called and spoke with someone and was told they do not have company drivers anymore. I was speaking with the man told him the wait was unacceptable and I would go elsewhere instead of working on changing my mind he hung up on me. To the managers at Pflugerville you need to train phone people. Sad as former driver and having son that drove for Gattis.