GameStop

There is a lot of misconceptions when it comes to GameStop when it come to their memberships, trading policies, returns and so on. The one thing that they need to work on though is the app. Sometimes it doesn’t show my preorders and most the time it doesn’t tell me the right date of when my preorder product comes out. I would also like to mention that the company doesn’t hide anything from their customers, there policies are always printed out on the back of the receipts so there’s always a remember of how returning a product works. Last time I bought a preowned system their policies are also written on the box right under the name of the system I bought. I would say that those you complain that they are being scammed have ever thought about the call and demand of an item that is being traded or returned. That and I’ve save 100s of dollars using the pro membership and I maybe go to gamestop 3 or 4 times a year. I’ve never had my point taken for coupons unless I have redeemed them myself as it is a simple setting on your account page that you have to change when you officially set up you account online. Plus it gives you 250 extra points if you do finish your profile... THIS PART IS FREE BTW. I don’t know about you but I like free things... enough rambling now, overall great company but I would see about maybe sending out a overall new update for the app so it works smoothly like it use to...

Let’s be realistic, we all know we love GameStop but also hate them at the same time LOL ! The reason why i say we also hate GameStop is because their really cheap !!! A perfect example of this is i can buy a brand new game for example a Xbox game for $6o and let’s say i open the brand new game infront of them. Even if i didn't play the game and i open the wrap in front of them and try to sell the still brand new game just without the wrapper, GameStop will probably give me around $3o the most and that’s just me being nice to GameStop. How does that make sense? How do you give me $3o for a game that i literally just bought not even a few seconds ago and opened it in front them and tried to sell it back to them? All you had to do is put another wrap around the game and bang it’s a brand new game, & and give me what i actually paid for. But since GameStop will forever be cheap there’s probably no changing their policies! But i also love GameStop because they do sell their games for cheap too.

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Do not get the pro membership it is not worth it you will save a few bucks on pre owned games, but half the time those discs will not work and GameStop will not let you return the game even if you bought it on the same day. As a pro member your points will be secretly used for 5 dollar coupons as you increase more and more points. You will not be notified about this happening. I had a total of 109 thousand points all of which I was not able to use, since GameStop was stealing my points. I bought a Division 2 game and GameStop was giving ten dollars cash which goes onto the account (for buying the game); this too disappeared. Even if you try to deactivate this automatic funding of point it will be activated once you start earning enough points. Simply put, GameStop will do anything in order to keep them from losing they’re money - i.e. they will make sure you don’t get a free game, or discount, even if you’ve bought tons from the company and have been a long time member. The only plus about GameStop is that you can buy a cheap disc game quickly since this chain is placed around the country in convenience. I, for a fact, will be buying directly from Microsoft or Sony from this point forward, both of these companies are a lot more organized and customer service respondent.

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This is my first ever app review which means you can see that there was something I clearly needed to get out of my system. Put plainly, this app is extremely unreliable and a complete waste of time. To be honest, I believe you should always start at Gamestop’s website to get what you need...definitely not this app. If you forget your password, and try to click the ‘send email’ link, you will be pointlessly mashing a dead button that never sends an email. Also, their error messages are extremely vague and don’t give you direct info on what went wrong. Lastly, I can never see my account reward info on this app—it seems to crash every time it tries to fetch this information. Just to explain that I’m not writing this out of a single, bad experience, I’ve been encountering these issues for months...even after updating. Usually 10/10 times I have to switch over to their website. I am a software developer myself, and I just wanted to say that the current release of this app is simply unacceptable. I love the Gamestop store and I enjoy my membership with them.. but to make lives harder for your members (instead of easier) is just bad for business.

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I placed an order for Pick Up on an Xbox one X Fallout bundle in white that was on sale for Black Friday at $430+taxes. That was on a Sunday, they had already closed the store so I passed by on Monday to pick it up, and the cashier tells me that they cannot hold any products that are on sale. I said fair enough, they have plenty of them in stock so there should be no problem, BUT when it came down to the order I had placed, he couldn’t do anything about it. Instead of just checking that order online since I did place it and it went through, they made me spend ANOTHER $430+ tax at the store to get the Xbox. I placed it on a Sunday, it was processing until Tuesday where it changed to “Ready For Pickup” and that they’re gonna hold it for 7 days. Doesn’t make any sense, they’re gonna make me wait about 9-10 days or more for me to get my money back instead of just canceling it and having the money be refunded within a few days or so. I emailed them twice but got no response. I also called and I wasn’t helped at all, I was just told the same thing, “You’re gonna have to wait until it cancels itself.” Are you kidding me? Def not a good experience at all