GameFly

Hi, I've been a years long user of this app. For the most part it is good, but one thing I find myself doing several times a day is trying to remember what the last post was before I exited the app, because when I return a while later there are new articles posted and I have to scroll back down and remember what the last post was so that I don't miss any. Instagram solved this issue with the caught up feature. I would love it if you could bring a similar feature to the news feed section of the app. Also the feature to curate my news feed by signing in needs improvement, like the selection of games I can choose to follow are extremely limited also there should be a way to limit movie related news or turn it off completely, and news about certain games that I don't want to see, and games by consoles, like if I only want to see Xbox one games and news only about Xbox line, and nothing related to Nintendo or PlayStation. Or vice versa. Or if I only want to see news about certain Xbox one games. Please add these features soon. Thank you

But could do it better. Here’s a review of the overall (app included): As far as the customer service, it’s been very good. I’ve been off and on as a member and anytime there was an issue, GameFly gets right on it. 5/5 for service. When it comes to shipping, this year it is the slowest I’ve ever experienced in the years I’ve used the service. When I first tried GameFly, they would send your next disc after the post office scanned the one you just dropped off. You would get a message confirming this, I don’t get those anymore, and if you live near Los Angeles you’re going to wait about a week to get your game even though there is a warehouse in LA from what I have read. 1/5 for delivery times. When it comes to the app, on my end it’s mostly ok but there’s a weird bug in the review section. Any word you use with an apostrophe will be jumbled up with strange characters you don’t normally see on your keyboard. When reading reviews for a game i am looking into, this can be bothersome but the app doesn’t crash... so functionality is ok. I’d give it 3/5.

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Why does this app exist? It’s a terrible app for a terrible company. It’s a scam. You don’t need physical media to play video games on your systems anymore, you know that, right? You especially don’t need physical media that is scratched and chipped (for a game WAY down your queue, even if higher games in the queue are listed as available), and won’t actually install on your system, physical media that takes days to get to you, and then days to get back to some warehouse where they will send you another chipped, scratched piece of media that won’t install on your game system. Why would you do this to yourself on purpose? Why would you give a company like this any money? Edit: They responded with some blah blah blah canned message about shipping times, which wasn’t the actual issue I had at all, so you can see how much they pay attention to important details, like “are we sending out damaged discs?” or “are we totally ignoring the queue our customer set up?” Congrats on your dying business, GameCrash.

The GameFly app is useful to easily add games to your Q. That is the main function of the app, and I’ve never had any trouble reporting an issue or updating billing info. The only reason this app doesn’t get 5 stars is the news section. I used to go there for the latest gaming news, but recent updates have turned the news section into a bunch of screenshots from weird, random games. You have to weed through these to find an actual news article. I grew weary of this and downloaded the IGN app to find news again.

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I’ve been a GameFly subscriber off and on for more than 10 years now. It’s a really good way to get access to the newest games, and much cheaper than buying or renting other places. I wish they offered release date delivery, but they don’t. Not a huge deal. I have lived in nearly every major metropolitan area in the US, and even if you live right next to a shipping center you can expect a game to be “shipped” for 5 days before you get it. Sometimes it’s quicker, but that’s the way it’s always been since the beginning and it’s my only major complaint with the service. I would be a lifetime subscriber except for this issue, so instead I use it only during the busy holiday and spring seasons and cancel it the rest of the year and it works fine for that. Again, if they could reliably get games to you quickly, I would be recommending this to everyone. Really leaving money on the table here. I would pay for faster shipping if this is what’s been holding it back all these years - im not joking. If you’re a gamer, you should try it. Oh and the app itself seems to work fine.