Friendly’s Restaurant

So, the app could use a few improvements. For one, the ability to ask for extra things. Example: I order ice cream. There’s no option to ask for peanut butter sauce, extra hot fudge or extra whipped cream, etc. Second, I order something for delivery. When they finish making the order, the app says order completed. Except the order isn’t complete until the food is in my hand. Once the food is made, it should show that it is on the way, preferably with an estimated delivery time. Last, and this is more about each restaurant. I ordered ice cream. From the time it showed Order Complete until I received it was a little over 35 mins. Ice cream was mostly melted when it got to me. They should be able to put them in some kind of cooler for transport. The Friendly’s near me is maybe 10 mins away. So either they were sitting at the restaurant waiting for the driver, or the driver made other deliveries first with my ice cream sitting next to hot foods. I had to stick all our ice creams in the freezer for a few hours until the word “Ice” was appropriate again.

First time I tried to use the app it force closed itself after adding half my items to the cart. After that I realized that customizing your order like you would at the restaurant is very difficult with this app. Normally at the restaurant I will ask for extra or light sauce, and you can’t do that with the app. Also, they need to broaden their options under certain foods. Burgers should be able to be more customizable in the app, just like in the restaurant. Depending on the burger you choose in the app, you can only pick certain condiments, sauces, and toppings. You should be able to put any toppings on anything, even if there’s an extra charge associated. I like that there’s an option for people with food allergies.

I think this app is great and I’m really glad that they have advance so far. The downside is that I can’t take off the toppings of the Sundaes there’s no way to take them off so I had to choose something which I am going to take off now while I’m eating it. They don’t have the option to add extra fries to my order and there’s no option to add it from the starters list either. I wrote yes I have an allergy but there’s nowhere to write with the allergy is before they cook the food they asked me when I got to the restaurant, but the food was already made and what if they cross contaminated it they would have to throw it out and make it all over again. Those of the only downside to have other than that the food is great and I was very happy.

response required

I placed a fairly large family order $80+ on the app. To the best of my knowledge, the app was easy to navigate, select & modify orders and pay.... Door Dash app was down (??) so we settled on ordering from Friendly's app for pick up. Ordered placed at 6.46p... Stated pickup time was 7.05p... I arrived at 7.11p... order was given to me at 7.20p... I noticed a chicken tender order was made incorrectly per the app and receipt and asked to have it remade. No apology given for the mistake. While waiting, I noticed FIVE orders of broccoli were missing and brought to the employee's attention. Again, not an app issue. Again, no apology, no acknowledgment of wrong doing. And then noticed a drink was missing from a kid's meal, which I had to show the employee because they insisted no drink was ordered. I finally received my complete order and left at 7.46p... I expect more from the few remaining stores still operating...

response required

I ordered burgers with special toppings. The restaurant showed me the receipt and nothing was on there. I paid about 4 dollars for extras and they hadn’t given me any of that. Also I ordered a large Sunday and that wasn’t even on the receipt, but was on the order on my phone. They did show me the order before I left, thank God and happily fixed it. But basically, I had to wait an extra 15 minutes for them to completely remake my entire order. I liked the Friendly’s but not the app. Will be calling or ordering in person from now on.