Freshii Orders

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I ordered my food via the mobile app at 11:50am and set it for pick up at 12:10pm. When I arrived the food was not ready and not even in que. They failed to realize that they had a mobile order. Once they caught it, the made me wait as if I had ordered just then from the counter. I finally received my food at 12:30pm (20 minutes late and 40 minutes after I placed my order). On a positive note, the food was excellent. Hopefully the Riverside, CA (Arlington) location can figure out the mobile ordering system and I will order more.

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There should be a way to remove ingredients from items on the menu when ordering. If someone has allergies there’s no way to indicate that something should be taken out. There’s not even an area to write a note to request that a substitution be made. For example, I tried to swap out the dressing on the Baja burrito from cilantro vinaigrette to ranch yogurt, but I’m hesitant to order because it seems like it’ll just have twice as much dressing in it, including the one I don’t want. I suppose I could build my order from scratch, but who wants to do that? Freshii should take a look at the Subway app, because their food customization is much more user friendly.

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I’ve been using previous versions of this app without any major issues. Since I’ve upgraded to this version, I’ve had nothing but problems. I can’t get the app to open half the time. When it does open, the UX is a huge step back. The buttons and lists are slow when they aren’t completely unresponsive. The menu doesn’t download half the time. The new reorder flow is janky, forcing users to press more nearly unresponsive buttons than before. As a mobile software developer, I am embarrassed for everyone that was involved in letting this app get out in the wild.

This store has something different to it, by that i mean its something that God has brought to our feet. I give you freshii. Their amazingly great food has got me trembling inside and out and smoothies, omg. If you havent been here you’re missing out. These two specific people that work their, I’m not going to say their name but you know who they are but they are the greatest and sweetest people ever. Period

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If I could give this app 0 stars I would. I loved being able to order ahead of time so I could skip the line when I buy lunch while working downtown. However, they took away the ordering online feature and replaced it with this incompetent app. I can no longer even order online because I keep getting an error message when adding my credit card info. I informed the manager and she told me to uninstall and reinstall the app which I did and it changed nothing. I was once a loyal customer but will now be going to other places where I can order ahead of time online.