Fresh KDS - Kitchen Display

(Was) Great until there was a problem. In the middle of a rush when you need assistance, there is no immediate customer service. Send an email and get a response the next day or so. Catastrophic to my kitchen and staff scrambling to figure out orders that were lost. And, when this thing isn’t communicating with the register there is no warning until a customer comes looking for their order. Horrible. In addition KDS did an “ update” which discontinued the old bold font. Now its difficult to read the screen, we’ve made multiple mistakes as a result. Oh and this update, doubled their monthly subscription price. Just poor business practices all the way around. Currently seeking another system ASAP

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I see they removed my previous review of the 3 stars I gave so now they lose a star. In the beginning it worked great, until it didn’t. The app crashed every 30 mins and I sent an email and they said it was overloaded. Probably lost about 15+ tickets. Given, this app is the only thing on my WiFi. We don’t connect to the WiFi nor do our employees. I gave the benefit of the doubt and thought, maybe we are just super busy and bad WiFi. I upgraded my WiFi, and then the next day on a slower Sunday evening, app is still crashing with tickets being missing. How troubling when you aren’t even busy and food is getting out in 30 mins or more. I was embarrassed as a business owner trying to explain the system crashed AGAIN. Customers even notice how often it crashes. If the app didn’t crash so bad, everyone would love it.

in case you’re reading old reviews of the app they’ve made some awesome changes recently and the reliability has come a long way. They’re adding features like being able to bump tickets to a expo person which is a huge help to managing large order volumes, there’s more customization etc. they’ve obviously taken a ton of user feedback and kept building. bravo

We have used Fresh KDS for over a year and any time we’ve had any questions or needed tech support, I received support almost immediately. We love Fresh KDS and have been very satisfied with it.

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Everything works great, except the app crashes every time I try to open the settings. Can’t tweak settings or view reports or anything like that until this bug is fixed.