Foscam

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The cameras worked well for awhile in the app, and now two years later and it’s still randomly recording and having to be restarted. I have three cameras. Two with a 3 days worth of recording package. The last week it won’t record or at least it’s not showing a recording for more than 6 hours. I’m paying $80 a year for two cameras and the recording is never consistent. I’ve contacted cs multiple times and their solution is to delete the app and reinstall. Then I was told to put it on an unsecured address. Not. How about fixing the app. If it’s still not right when my contract is over I won’t be renewing. I have had a contract for two years so I’m not a newbie who doesn’t know what to do.

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I tried to use this app to manage cameras both on local and remote locations. I added multiple cameras manually using the IP address and external port. There was no problem installing the cameras, changing configuration and updating firmware. The problem is when the app is closed and reopened, I am not able to log on to any of the remote cameras. I added the cameras a second and third time with the same result. When the app is closed and reopened, it's impossible to log on to any of the remote cameras. UPDATED: Per developer recommendation, I uninstalled cameras and app on my iPhone Xs then reinstalled the app and cameras using DDNS rather than IP. Unfortunately, that didn't solve the problem. As an FYI, I have been using IP Camera Viewer for many years to view the same cameras without any problem. I wanted to use the Foscam app because it offered more control over the cameras and makes firmware updating easy. However, I can't seem to get it to work on my phone.

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Can I give zero stars? Nothing but trouble since I first set up this camera. App is really only for the higher end cameras and the purchasing of the cloud storage is bate and switch what you actually get. Now after this latest update, camera no longer works. Nothing will log into the app, won’t connect to the WiFi and won’t take a wired Ethernet connection due to the fact that the camera came from the manufacturer without a name and password on the back of the camera (needed for a wired connection.) I’ve rebooted so many times, uninstalled and reinstalled the app a dozen times, NOTHING WORKS. So, I’ve only tried to use the camera and their laughable cloud service for 3 months and it’s been a disaster. No help after 2 weeks of contacting them. STAY AWAY FROM THIS COMPANY AS THEY HAVE SEVERAL BBB COMPLAINTS AGAINT THEM.

UPDATE: Thank you to Foscam support for the quick response. Their recommendation worked. My app is working again. Love my Foscam camera! It helps me monitor my vacation home 1000 miles away when I can’t be there. Been using this reliably for several years. All of a sudden today I can’t open the app. I’m told my account holder is no longer sharing the app. I need to download and pay for it. My husband did not stop sharing with me. I can’t download the app because the App Store sees it on my phone. Help! I need to monitor my home!

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Truly would give zero stars if possible. Every single other 3rd party app is more reliable than Foscam’s own app. (Foscam’s app consistently returns an “Establishing a secure connection with the camera” message...and never connects to said camera.) And, if you do get it to connect (I would say less than 10% of the time) it will not play video from SD card, meaning you must rely on their cloud service which works okay except that it does not include the 5 second pad for motion alerts...so, it rarely catches what actually triggered the recording. Have requested this several times, but it never seems to get fixed. Also, if you reorder your list of cameras, the wrong camera gets matched with the wrong name (and order) on a regular basis.