FNP: Gifts, Flowers, Cakes App

I’ve used them to send flowers, and gifts both when I was in the US and when I was back in India. They’ve always met the expectations and the receiver has always been happy with the preparation and quality. The guys once had a question/confusion about the message on the card in my order, and despite me being in the USA and being an ISD call, he still called me personally to confirm everything and even offered a coupon because the website caused this confusion. Really happy and will continue using this. I hope that FnP can turn the negative reviews here upside down and make more people happy. Regards

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My husband order cake for me on 21st Nov 18 for the midnight delivery on 22nd Nov 18. But he didn’t get any call in the night, he got only message around 11:18 pm that ‘call me sir’ , then he called him and that delivery guy was saying that i didn’t find ur address, then my husband told him - ok, where are you i am coming there. Then the delivery boy replied that i am now 15 km away from ur location, he was not agreed to deliver the order that day. Next morning my husband got a call from the customer care and the customer care guy assured him that we will deliver order on or before 8 pm, then we both were again waiting for the order but again didn’t get any message or reply from any one till 8:30 pm. After that we again called the customer care and again those customer care guy assured that we will deliver it within 1 hour and that customer care guy has also taken some more alternate numbers of ours. Then we were again waiting for the call from delivery boy, but till 10 pm we didn’t got any call or any message. Now the birthday is gone and today morning they are repeating the same process that we will deliver it by today but now what is the need of the cake. We both were so irritated and frusted with the ferns and petals now. Will never recommend this app or website to anyone because they spoiled my birthday celebration.

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I booked one plant for my friend's birthday on 4th may, app was showing it would be delivered by 05 may. But on 5th may i did not get any update , so at last i called the helpline n asked about it. That customer care executive is told me that the person to whom it should be delivered her phone was not reachable so they did not deliver it. I asked them then you should have atleast call me or inform me about it. Bday is on 06 may , now today also i did not get any update i again called the helpline but still no update it there. It is a really bad service her birthday is on 06 may what is the point of sending it after 06 . And this is a pathetic point that her phone was not reachable so you did not deliver it, you should have call me and ask me atleast or update me about the same i could have arrange something. Now they are telling me that it would be delivered asap I don't know how true is this now, hoping for the best but seriously very disappointed. I have used it for the first time n this bad experience will tend me not to use this app again. Please Solve this problem and deliver it , for safety i have given you 2 more numbers to call and i asked you if her phone is not reachable again than call me I would arrange someone. Please understand n help. Thanks

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I placed an order on the app. Selected delivery time as early delivery for both flowers and cake. Paid 200 extra as early delivery charge. These guys delivered only flowers and when I contacted customer care and asked them about the cake this highly unprofessional; rude female Preeti tells me for cake you have selected different time slot wherein it was the same order same time same recipient and I told her that the fault is at their end because why would I select different time for the same order. Preeti the customer care executive instead of helping me out was saying it’s your fault now you can either collect the cake from the store or wait for delivery whenever it’s done. As we can not delivery now as we have lots of order. We book flowers n cake with emotions and this is what they do with the orders. I can still do with cake not getting delivered on time but atleast apologise for your app’s technical glitch and not blame the person who’s giving you business. Ferns n petals you ruined my moment and your Preeti the cce ruined it further with her unsupportive attitude and rude tone, unprofessional behaviour.

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I ordered a bouquet with a cake, they accepted the order and the delivery time slot was between 7am to 9 pm. Around 5pm i went on the app to track and know the status and found that the order is cancelled. I called the Cx and the reason that they guys gave me was our delivery partner do not cater to where you want us to deliver the order. I asked them why was not informed in the morning when i place the order and why the hell i was not informed that my order is cancelled. They cancelled the order without even speaking and informing me. And then the cx puts me on mute when i ask the reason and they disconnected my calls. I had to submit a ticket saying that i will put a charge back on my card and then I received a call from Them apologising for what has happened. These guys wouldn’t have answered me if i would have paid them via debit card. I would not recommend them to anyone as they can spoil your events and will you make you cry for the money.