Fly Garuda

The apps works with basic features, like booking and checking in. But I would like Garuda to update their apps to better suited iPhone X screen, it’s a bit embarrassing for big airline like Garuda to not update their apps yet. Also please consider supporting  Wallet for booking tickets and Garuda Miles cards. And while you’re at it, support electronic boarding pass using  Wallet too.

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I booked Garuda flights for 4 persons using this app only to know how poorly designed it is. First, it doesn’t save your previously typed information. I made a mistake at the end of the form, and try to go back to the previous page. Instead, it took me to the home page and I have to refilled all of the information again. Second, error in payment processing. I made it to the payment page and filled in my one time password for my credit card. It took a while for the app to process. My bank notification even came faster telling that a payment had been made to Garuda. However, the app said otherwise. So I called Garuda and told what happened, then they asked me to send proof of transaction by email. I sent them email with proof, but then they asked for a billing statement, which will take 7 days to process it with the bank. They could just apologize for their app mistakes and provide an alternative booking solution. Third, it seems like Garuda doesn’t read the reviews of their app. Only 1 star rating for the 5 star airline? So, don’t waste your time using this app or you’re gonna end up wasting your time writing a long review like me.

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I am trying to register but cannot because the pull down menus do not work. It was fine until I came to Nationality. If you are not Indonesian, you cannot put in a country. The same problem continues for the address etc. My husband also tried - when he put in his birth date, (he is retired) he could not go on because the app said he had to be at least 2 years old. With the volcano erupting and flights canceled, it would have been nice to register for notifications.

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One word can describe my experience with both Garuda’s app and their website: horrible. The app constantly crashes. I try to reset my password with the “forgot password” on the app and it tries to direct me to the website but I can never get there. The app is in an endless loop. This airline really needs to start over with its website and app. I have a flight coming up with them in October and I hope this isn’t indicative of how they fly their planes and maintain them.

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The app is buggy AF.. 1. Checked in via app yesterday, when i checked the “Past Trip” today, the tab shows no history whatsoever.. 2. Points were not added instantly.. in a world connected with cloud based services, points should be added shortly after checking in or at least after the flight landed.. 3. App crashes A LOT.. app closed twice when i showed my e-card to the check in crew from my phone.. now i have save a screenshot of my card to avoid the same thing happening again in the future.. I wrote this review because I am very happy with your airline services so far.. and let this review be a contribution to improve your services even more.. Will rewrite and re-rate if the app improves significantly..