Flame Boss

I’ve owned the Flame Boss 400 for 1 month now and after reading some of the comments here, I decided to write my 1st EVER review on anything... - The install of app and pairing with the FB400 controller was just ok, A little more detailed instructions would be perfect. - Using the app and website to control cooks works amazing. I can be mowing the grass or even across town getting an oil change and still monitor/control cooks. - On the 4th of July servers were overloaded and produced some issues with app/website BUT STILL was able to control and perfectly smoke a 10lb Brisket. - This controller works PERFECTLY... it learns my grill flawlessly, outside conditions (wind, heat, cold, etc.) all are factored in and maintains a +/- 3 degree difference!! - And finally, YES.. there is always room for improvements on app/website function as others have mentioned, however Flame Boss is doing a great job on rolling out new updates and improvements constantly to ensure customer satisfaction. In fact, I recommend flowing them on Twitter to get LIVE update info, even on holiday weekends!! - Overall 5 STARS!!! It does exactly what it supposed to do... seamlessly maintain pit temperature, auto detect lid open, monitor meat temps and notify when meat is done AND even slow down to keep warm if meat is finished before guests arrive!! And it can do all of this while I’m at work, watching the kids little league game, etc...!!! Keep up the great work Flame Boss!!!!

I used the flame boss to smoke two 8 lb pork shoulders this weekend. This was the second time using it. The first time did not go so well. I needed customer service because it was not working. They were the best. Very helpful and explained what was going on. Turned out, the unit was doing an update through the wi-fi. They stayed in the phone to make sure the unit performed correctly. I was quite impressed at how well it worked. Target temp was 225 and the temp of the smoker was never more then 2 degrees higher or lower then target temp. After about 8 hours of that, I decided to change the temp to 250. I was at the community pool, about a mile away, when I did it. The flame boss had the Weber Smokey Mountain At 250 in less than 3 minutes. Between the flame boss’s performance, and the customer service last month, I have to say, getting the Flame Boss 400 was a great addition to my smoker and this app worked smoothly.

Just would like to sing some praises of my experience with Flame Boss. I have three restaurants in West Kentucky. One of them relies on Smoked meats. I was advised by the company that custom built my gravity feed smokers to use flame boss. So I gave them a call and talked to a gentleman named Dave. He was very informative and knowledgeable about his product and my smokers. I purchased 3 flame boss 500s. When I tried some test runs I had some questions and they are top notch with customer service. When you use these on a daily basis and depend on them it’s great to know they are only a phone call away and always willing to help you solve your issues. In my opinion they go beyond any company I’ve ever had to deal with in the restaurant world. They go they extra mile. I’ve had a few issues and they don’t hesitate they just send you a replacement. No argument no questions ask. Wow never had that in life. Very refreshing. Thanks flame boss Five stars on product and ten stars on service. -George Manganaro

I have a Flame Boss Version 2+. Have had it for years. I can’t say enough about how great it works and when I need help Technical Support (Marcus) answers the phone right away and helps me out. That’s only happened a couple of times but it sure is nice to actually get someone I can understand and to have my little problem solved quickly. Keep doing what you are doing guys... When this one decides to die (nothing lasts forever) I’ll definitely buy another one.

This app connects to your Fame Boss controller and allows you monitor your cook. I have owned the flame boss controller for several years but I had a problem with it connecting to the internet. Marcus from Flame Boss was able to fix the issue within minutes to keep my cook going. From what I understand he was able to contact both an engineer and the owner to fix this problem at 6 pm. Thank you Marcus and the Flame Boss team!