FirstLight Mobile Banking

This app has never failed me, the functions continually improve for top notch user experience. The app allows me to manage my finances from discretionary income to bills etc... without issues. I rarely have to call and speak to a customer representative. My life is much more manageable with this app. TregaD

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When I lived local, it was ok. Nothing special just ok. As soon as I moved out of the area the nightmare began. They charge $15 for transactions from other Banks, that includes to make auto loan payments. You need to set up through the other bank to not be charged. The account number system is confusing to say the least. They close accounts that you have to have but require you to fill out paperwork to reopen it, why close it if I MUST have it?!?! I stopped doing business with Bank of America 15 years ago because for the copious amounts of fees they charge and cut throat policies but now I would rather deal with them than First Light, at least I can access my bank from anywhere in the world without out a hassle. It's a joke that they are on base a Ft. Bliss since once the soldiers move, they will need to jump through hoops to be able to use them like any quality bank. Do not waste you time or money here.

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The app updates like late, or something because I check my balance all the time before I make purchases to see if I need to transfer money and everything looks fine for available balance. When I get up next morning, it shows that the transaction, or transactions that I made last night were negative and it even shows negative balances “supposedly after each transaction” as it it showed it st the time of purchase. It doesn’t. Very fishy banking system. I’m closing my accounts and going somewhere else. Oh, and they are super slow with everything. Don’t plan on spending less than 30 minutes even for a simple transaction.

Some times the connection is bad but that’s just personally annoying for me. It’s not their fault. I love that it’s very quick and immediately changes whenever money is taken out of an account or added to it.

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Occasionally it will say I one one amount and later I check it changes to a different amount. First time I noticed is when I knew I probably only had 10$ but then it said I had 1,000 in my account. I knew that was wrong.... and it does this a lot. Many times it changes and suddenly I'm stuck paying over draft charges because I rely on this app. Never again though. Tired of paying charges when it's your app that's misleading.