First Merchants Mobile App

Since the revamp the app has been much better and more dependable. My only qualm, and I’ve noticed others with this issue in the review section, is that for some reason if you update your iPhone and you try to restore the app from a backup it will throw an error that says something to the effect of the device ID not being recognized. To fix this you must delete the app and download it from scratch on the new device. After that you should be able to enter your credentials submit your security information without issue. Just thought I’d share!

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Since the recent revamp, I have been plagued with log in issues. At first I noticed that the Touch ID option was occasionally not available so I was required to use my password. Then I noticed that sometimes my user name would be auto populated and other times it wouldn’t. Nearly every time I log into the app, I’m taken through a new user tutorial regardless of if I click “later” or “let’s go”. Some times I’m not able to log in at all because the app is “unable to process my request”. I’ve been having these issues for weeks and only a few days ago the app started requiring text message verification codes to log in. Customer service has been no help. This has been enough of a hassle that I am considering changing banks to get away from this app.

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Every time I open the app it is just a white screen. I have to force close the app to get it to go away. Once I do it clears my saved Face ID login and have to enter my password manually. Despite going through all the tips screens that appear every time I open the app, they come up after every login. I use the mobile app more than I go to the bank. If these bugs aren’t fixed soon, I will be moving my money to a bank that invests in their mobile app. Another reason to move would be to have contactless payment. Despite having Apple Pay setup, every time I go the grocery store and pay with my Debit Card connected Apple Watch, I have to enter my pin. FMB should also update all their ATMs with Apple Pay so customers don’t have to touch the screens.

Trying to write this part however, I can’t even see my words, so I don’t know if I’ve made any mistakes?? When reviewing my checking account, this app ONLY shows the totals of the transaction end. When it should show the previous total then plus or minus the transaction amount then new total and continue from there. As of right now I have to do that in my head because JUST This Banks App Fails to show the entire info. Also, we have

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Overall the app is okay. One very frustrating glitch is ever time I try to deposit a check through the app it crashes. The camera opens on only half the screen, the screen rotates, the camera opens fully but where the image should be is only a white screen, and then my phone freezes and I have to restart it. I started having this problem a few months ago. Sometimes if I try repeatedly 4-5 times the camera will actually work and I can deposit the check, but usually I just end up having to drive to a bank which is pretty inconvenient since my schedule and their hours are not compatible.