FIA Formula E App

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This app has been very good in the past. Formula E has in general been great about facilitating fans interaction with the series. However this updated app, while quite good looking, lacks the functionality it had in the past. There is no way to give feedback directly through the app, no access to Fanboost, no function to add all race dates to calendar, overly compartmentalized and lacking the intuitive interface present in past versions of the app.

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This app is still far below what I would expect for what is becoming the most technologically advanced sport. The majority of the time over the week before the race I encountered a data retrieval error that prevented me from using the app. Studies have shown that most users will delete an app or discontinue use after these types of issues. When I have been able to get into the app, after the first race, there's still a option to buy tickets for the first race, which is already over. Also, I'm surprised that users are expected to change the race from the settings. This is a very poor design as users have to dig through the app just to view data for each race.

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I can’t find race time either local or US. There are many repeats, so confusing as to what real-time is. I’d also like to find some kind of practice and qualy print out and grid, but that’s not easy to find. On the where to watch page on the app, I click on the link and it takes me to the same page on the website. I feel like I’m always going in circle and never find what I want. Everything seems to take me to the “buy a ticket” page. I don’t want a ticket, I wan to keep in touch with practice, qualy and watch the race (real time if possible).

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There are 24 drivers. You only see the top 19 drivers in live timing. The box needs to be larger. You can see the top portion of the next line. When live timing refreshes, it reloads the entire page which takes almost a minute. Having live timing on another tab will make it easier to use. The same problems are on the website. This app is a lot harder to use than the one for formula 1.

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Who designed this? Difficult to navigate, limited information and (not the app’s fault) but impossible to actually watch he race. With the amount of information related to this sport, it could be much much better. Poorly done and offer subscription to watch. It’s 2019, nobody under the age of 60 has tv anymore!