Fetch Resident

My apartment community recently started utilizing Fetch to assist with the influx of packages arriving in the leasing office. At first I was a little annoyed, but after using the service initially, I realized this was much better than the leasing office accepting my deliveries! I don't have to wait in their office (during their limited office hours) for them to search around the store room for my package. I just ship my orders to the Fetch warehouse, they receive it, and many times I can schedule delivery to my door on the same day, during a convenient delivery window! That way no packages sit outside my door for hours for the package thieves to steal. The app is great, and always sends me notifications when a package has been received at the warehouse, I can schedule my delivery window, then I'm notified again right when my packages are dropped off outside my door! Great service and the app is seamless!

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For the last couple of months I have been having issues with my packages being delivered. When Fetch first started doing our deliveries I had no problems. Tonight the delivery person stated they attempted to deliver my package when they did not. I’m sitting in my living room right next to my front door had they knocked THERE IS NO WAY I WOULD NOT HAVE HEARD THEM, when I received the text I immediately phoned fetched the gentleman was very nice he put me hold to get in contact with the driver well while he has me on hold, I’m walking looking for the fetch truck by then my guest see the lady that’s delivering the packages in the garage on the 1st floor, he ask her was she fetch and she said yes, he told her she just marked my package as me not being at home and we are home, she stated she knocked but she did not knock. Please fetch speak with your delivery people about these issues that are happening. I understand this is a big complex and maybe walking it looking for apartments is to much but I’m never going to schedule a delivery and not be home. So please knock on my door because I’m always sitting next to the door when I know I have scheduled for my packages to be delivered ......

Best thing our building has done to help prevent our packages from getting stolen. Before fetch we were afraid to get anything delivered to our home because every single package we order got stolen we had to get everything delivered to or jobs, it was uncomfortable having to carry every package home. Once our building to this services in our building we sign up right away and We haven’t had any problems with fetch and their customer service is amazing you can text, call or email them. We are pretty please with their services.

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I really wish my complex didn’t require us to use this service. The concept is fine, the execution is not. Issues: -The app often won’t push notifications (I have an iPhone 11 with notifications turned on, updated app, app background refresh on, etc. so it’s not my phone’s problem). When I reached out to Fetch, the reply was to check the app regularly to make sure they didn’t screw up. I guess it’s my fault that you had my package for 3 days without telling me. In the future I’ll just expect y’all to screw up and deal with it myself. -Regularly I’ll get a notification from the place I ordered from saying they delivered to Fetch but the order won’t show up on the Fetch app for 4+hours. By the time they have it scanned in their system, the only available delivery window will be 8pm-10pm. That means a package delivered to them at 10am won’t show up til 10+ hours later. -I showed up to the facility to do an in person pickup only to find out that they had moved locations without notification. When I reached out to them about it, they told me, “we recommend checking my spam folder” regularly. Obviously they don’t care and I wasted a bunch of time on my day of. I’ll just keep checking my spam folder on the off chance that you MOVE YOUR BUSINESS’ LOCATION AGAIN....that makes sense. This company is bad at executing their business model. I really wish my complex didn’t use them.

I’m so thankful that this company exists and I hope whoever runs this company recognizes what incredible employees they have. From customer service to the team of people who delivery the packages, I have only had good experiences. Customer service is clear and responsive and the delivery people are gentle with packages, nice, and reliable. I’m very thankful my apartment complex began using this service. In fact, this service is something I will consider as a plus when deciding whether or not to renew my lease next year. Keep up the good work.