Fareness - Fly When it's Cheap

Earlier this year I booked a great flight deal using Fareness for my honeymoon. The departure time and date were great, and the price was phenomenal. I was so looking forward to the trip: 3 weeks in Brazil with my new husband. Unfortunately, life had other plans. Several weeks before my scheduled departure, I shattered my left tibia just below the knee. This rendered me completely incapable of walking and required several rounds of surgery to fix. In short, there was absolutely no way my Brazil trip was happening. After contacting the airline directly and explaining the circumstances of my cancelation, the airline requested I go through Fareness since they were the booking agency. I’m glad I did. After several rounds of explanations and some furnishing of proof of my injury, Fareness achieved something rare in today’s world of airline customer service: they got me a full refund for not only my ticket, but my husband’s as well! Had I taken the standard approach and merely paid the cancellation fees, I would have lost over $900 US dollars. Instead, I will receive a refund of nearly $1400 US dollars. Many thanks to the Fareness customer support team for their persistence in helping resolve my issue. I will definitely continue to use the service and encourage my friends and family to do the same. Five Stars all around!

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My flight was canceled without my approval and somehow it was my fault. I had made two flights on the same day as I booked my first on the wrong date I emailed customer service and had to wait forever to get a response back. I then finally found a number and talked with a representative she then canceled my flight during the call I thought all was sorted. I book a completely separate flight later in the afternoon, check my emails before going to bed and found out my flight I had just booked had been canceled. I was very confused as to why because i never wanted it canceled. I emailed them back and they said it had overran because I had made a cancellation earlier though I figured they should have that sorted??? I then Talked on the phone with a very rude representative who started yelling at me because I was asking how my flight was canceled without my approval. She started arguing with me and telling me I was the problem that they never canceled without customer approval I told her then how was my flight canceled without my approval? She started being very rude with me. I now have no flight thanks to fareness and my money has not been refunded. DO NOT BOOK HERE UNLESS YOU JUST WANT TO BE IN A BUNDLE OF MESS. TERRIBLE I would probably give them a negative 10 stars if possible.

I would’ve given the app five stars however I’ve been using this app for the last 2 1/2 years and today before I can use the app I was told now there is a fee to subscribe to be able to use the app all of a sudden and it’s almost $60 USD. Since when and why? It use to be FREE!! Why wasn’t there some type of notice that that would happen they give you seven days for free subscription after that you will be charged??? I’m only going to use it six more days unfortunately this is a sad change.

The layout of the app is useful. It shows you months at a glance with low fares. But ONLY if you live is key places. I live in Panama (Central America) and every search is therefore individual. I never get the “at a glance” option. So if I want to check the day before, i have to enter a whole new search; the next day, whole new search. I have kept the app to plan travel for my kids living in the US but now with a fee for the app, it’s not useful. I will cancel and stick with Hopper or Skyscanner.

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This app and company used to offer this product for free (making money from the airlines via kickbacks), however recently they decided to start charging for the app. They want you to get locked into a yearly subscription in order to access their “deals”. Other sites offer the same services (albeit with less search options) for free. If I was traveling monthly, this might be worth the cost, however since that’s not most people, you can’t expect that’ll happen. Well, the app was good while it last and while it was free. This app will be gone in a few short years unless changes are made to the pricing structure.